9/11 Pager Messages
2001-09-11
09:07:20
Arch
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ALPHA
(12)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated t
2001-09-11
09:07:22
Arch
[0509659]
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o address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
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(13)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:44
Arch
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(14)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps a
2001-09-11
10:06:46
Arch
[0509659]
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re unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:10
Arch
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ALPHA
(15)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:48
Arch
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(16)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:46
Arch
[0509659]
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ALPHA
(17)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and L
2001-09-11
13:35:48
Arch
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ong Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
Arch
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ALPHA
(18)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:57
Arch
[0509659]
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ALPHA
(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
13:39:59
Arch
[0509659]
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ALPHA
stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:24
Arch
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(20)he changes on Rel. 6 switches and are beginnin
2001-09-11
13:40:26
Arch
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g the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:49
Arch
[0509659]
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(21)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts.
2001-09-11
15:37:51
Arch
[0509659]
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ALPHA
STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:19
Arch
[0509659]
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ALPHA
(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has
2001-09-11
17:10:21
Arch
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ALPHA
been
2001-09-11
17:10:43
Arch
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(23)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001..
2001-09-11
17:10:45
Arch
[0509659]
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ALPHA
.Peasley/em
2001-09-11
17:14:28
Arch
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ALPHA
(24)Traffic from Sac4 has been rerouted. Sac
2001-09-11
17:14:30
Arch
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4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:39
Arch
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ALPHA
(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP
2001-09-11
18:02:41
Arch
[0509659]
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ALPHA
: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:09
Arch
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(26)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brand
2001-09-11
18:03:11
Arch
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i/EM
2001-09-11
19:48:59
Arch
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(27)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:23
Arch
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(28)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM