9/11 Pager Messages
2001-09-11
09:07:33
Arch
[0509889]
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ALPHA
(27)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:01
Arch
[0509889]
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ALPHA
(28)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:57
Arch
[0509889]
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ALPHA
(29)Restoral 4
2001-09-11
10:06:59
Arch
[0509889]
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ALPHA
236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:27
Arch
[0509889]
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ALPHA
(30)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:58
Arch
[0509889]
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ALPHA
(31)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:59
Arch
[0509889]
A
ALPHA
(32)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitma
2001-09-11
13:36:01
Arch
[0509889]
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ALPHA
n/Babette 800-733-4822*
2001-09-11
13:36:37
Arch
[0509889]
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ALPHA
(1)3. NXTUPD: 14:30
2001-09-11
13:36:39
Arch
[0509889]
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ALPHA
9/11/2001...Ryan/jb/em
2001-09-11
13:40:11
Arch
[0509889]
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ALPHA
(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer rep
2001-09-11
13:40:13
Arch
[0509889]
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ALPHA
s. STATUS: Aspect has made t
2001-09-11
13:40:35
Arch
[0509889]
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ALPHA
(3)he ch
2001-09-11
13:40:37
Arch
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ALPHA
anges on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:02
Arch
[0509889]
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ALPHA
(4)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales P
2001-09-11
15:38:04
Arch
[0509889]
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ALPHA
erson tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:32
Arch
[0509889]
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ALPHA
(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:02
Arch
[0509889]
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ALPHA
(6)corrected. Currentl
2001-09-11
17:11:04
Arch
[0509889]
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ALPHA
y working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:34
Arch
[0509889]
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ALPHA
(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will re
2001-09-11
17:14:36
Arch
[0509889]
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ALPHA
sume operation tommorrow morning.
2001-09-11
18:02:52
Arch
[0509889]
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ALPHA
(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull
2001-09-11
18:02:54
Arch
[0509889]
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ALPHA
reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:17
Arch
[0509889]
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ALPHA
(9)corrected. All centers
2001-09-11
18:03:18
Arch
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ALPHA
on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:10
Arch
[0509889]
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ALPHA
(10)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Cli
2001-09-11
19:49:12
Arch
[0509889]
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ALPHA
ents are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:29
Arch
[0509889]
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ALPHA
(11)n corrected. All centers on the Aspect Rel.6 and 7 switches have b
2001-09-11
19:49:31
Arch
[0509889]
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ALPHA
een processed resolving @ 18:37cdt....JoeEM