9/11 Pager Messages

(32)18:ABS: EMMC INITIAL: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SPRINT SWITCH COMPLEX AT 60 HUDSON ST. IN NEW YORK CITY IS BEING EVACUATED DUE TO THE INCIDENT AT THE WORLD TRADE CENTER TOWERS IN MANHATTAN. THERE IS CURRENTLY NO IMPACT TO

(1)18: THE FACILITY.

(2)19:ABS: Peers, Please have reps start taking SMC North calls, their phone system is out..Need more Reps on Government phones. Thx Renee cc: Managers

(3)20:ABS: All, SMC-South is now taking SMC-North's calls until further notice. Please ensure we have the phones manned until notification advising North is taking calls again. We are exp problems calling out in the South due to capacity. Please

(4)20:have reps continue t o try calls until connection is made. Bonita x4453

(5)21:ABS: Peers, we need to have a team of reps that will works the norths tickets. All workable tickets should be placed in territory F^ and those are the tickets we should focus on managing here in the south until further notice. If you have

(6)21:any questions please call me. Bonita x4453

(7)22:ABS: EMMC UPDATE: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SWITCH COMPLEX AT

60 HUDSON ST. IN NEW YORK CITY HAS BEEN EVACUATED DUE TO DESTRUCTION OF THE WORLD TRADE CENTER TOWERS IN MANHATTAN. NEWS AFFILIATES ARE REPORTING WIDE-SPREAD

(8)22: DISRUPTION OF ALL C OMMUNICATIONS IN NEW YORK CITY.

(9)23:ABS: Tkt:5003956, Sev:2, Opened, Sname:GPCO, CIS Id:490604625, Contact:ROBIN/CUST @ 3033788921 Note:CKT DOWN/PWR VERF/NO DBU/OK TO TEST/NO ALARMS/NO CHANGES/U

NK EXT DEMAR /LGOSS/SMC/4479

(10)24:ABS: EMMC INITIAL: EMMC WILL BE USING THE (EVN6) QUE TO GATHER/COLLECT ANY CUSTOMER TROUBLE TICKETS RELATED TO NEW YORK, NY. FIX AGENCIES, PLEASE INSURE YOU CKTS EITHER TERMINATE OR GO THROUGH NEW YORK CITY BEFORE ROUTING TO (EVN6).

(11)25:ABS: EMMC UPDATE: EMMC MGMT REQ ANY GOVERNMENT TRBL TKTS WHERE CKTS GO TO THE (PENTAGON) ALSO BE ROUTED TO THE (EVN6) EVENT QUE. THIS WILL ACCOUNT FOR ALL OTGS DIRECTLY ATTRIBUTED TO TERRORIST INCIDENTS IN BOTH NEW YORK CITY AND THE PENT

(12)25:AGON

(13)26:ABS: National Preparedness Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TCG are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

(14)27:ABS: 2/2 LDD network reporting 2,900,000 blocked calls at present. Further updates to follow

as come available.

(15)28:ABS: EMMC/National Preparedness Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TCG are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

(16)29:ABS: Tkt:5004792, Sev:2, Opened, Sname:CMR, CIS Id:485341165, Contact:FRANK KORAN/CC @ 3303326066 Note:CKT DWN/ PWR VERF/ EQT REBOOTED/DATA/ OK TO TST/DWEST/SMC/4228

(17)30:ABS: 2/2 LDD network reporting 2,900,000 blocked calls to present. Updates to follow as come available.

(18)31:ABS: Peers, North has there calls back. Please have the reps logg out. Thanks, Bonita x4453

(19)32:ABS: Tkt:5003460, Sev:2, TIQ:135min, Queue:PLTQ, Cust Name: GERBER CHILDRENSWEAR, INC

(20)33:ABS: EMMC/National Preparedness Responce Team UPDATE: Due to the New York, NY terrorist act 23 DS3's leased from TCG are down as well as 2 International DS3's. 4,000,000 calls blocked as of 1400 CDT. Up

dates to follow as available.

(21)34:ABS: Tkt:5004911, Sev:3, Opened, Sname:DANA, CIS Id:480960705, Contact:MARQUITA @ 4194822020 Note:CKT BOUNCING/PWER VER/OK TO TEST/DBU/NO CHG/ALARMS/XDEMARC NON

(22)35:ABS: Tkt:4938608, Sev:2, Opened, Sname:DANA, CIS Id:434470401, Contact:ANNA OR NE1/CUST @ 4194822020 Note:CKT DOWN/REMOTE SITE/POWER & CONNECTIONS VERIFIED AT SITE/NO ALARMS/NO CHANGES/X-DMARC UNKNOWN/NO DBU/DLCI ??/OK TO TEST..............

(24)36:ABS:

(25)37:ABS: Tkt:4931739, Sev:2, Opened, Sname:JLL, CIS Id:13100931, Contact:IBM/JLL HELP DESK @ 8003906920 Note:LINE DOWN: PROACTIVE TICKET CREATED BY NEXUS FOR SPECTRUM. |MODEL|0x190178f4|chicago-2.jll.com_2.34|DLCI_Port|0x1040a|

(26)38:ABS: Tkt:5005462, Sev:2, Opened, Sname:JLL, CIS Id:13100931, Contact:IBM/JLL HELP DESK @ 8003906920 Note:LINE DOWN: PROACTIVE TICKET CREATED BY NEXUS FOR SPECTRUM. |MODEL|0x19014538|new-york-53rd.jll.com|Rtr_Cisco|0x1000

9|

(27)39:ABS: Tkt:5005484, Sev:2, Opened, Sname:JLL, CIS Id:13100931, Contact:IBM/JLL HELP DESK @ 8003906920 Note:LINE DOWN: PROACTIVE TICKET CREATED BY NEXUS FOR SPECTRUM. |MODEL|0x19014017|new-york-battery-park.jll.com|Rtr_Cisco|0x10009|

(28)40:ABS: EMMC UPDATE: NEW YORK, NY (25) DS3'S DOWN DUE TO WORLD TRADE CENTER DESTRUCTION. ALL DS3'S RIDE

ON OFF-NET CARRIER (AT&T LOCAL NTWK NYC). SPRINT TCC LOOKING INTO OPTIONS FOR RESTORING TFC. TEAMS TKT# 2041241. NEWS HOLDING 306 TKTS

(29)40:.

(30)41:ABS: Tkt:5005506, Sev:2, Opened, Sname:BOEN, CIS Id:13063749, Contact:BOEING NOC @ 4258653050 Note:LINE DOWN: PROACTIVE TICKET CREATED BY NEXUS FOR SPECTRUM. |MODEL|0x4b0bb83|minneapolis.boeingds.com|Rtr_Cisco|0x10

009|

(31)42:ABS: EMMC/INITIAL..MULTIPLE (16) DS3 OUTAGE IN NEW YORK. SPRINT HAS (16) DS3'S DWN IN NEW YORK DUE TO A FIRE IN THE VERIZON C/O. THE FIRE IS RELATED THE THE DISASTER IN MANHATTAN. OUTAGE OCCURED AT 2004 EDT. SEE TEAMS TKT 2041302

(32)43:ABS: Terry have opened tkt 5005241 for TEXAS EASTERN PRODUCTS PI TSP 04//there is access to building in New york//Ray 4187

(1)44:ABS: Art Ray Baker here FBI has 5 t-1's down cont Steve Davis under pressure to speak with management//ray 800-859-8429