9/11 Pager Messages

(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan

800-733-4822*3. NXTU

(22)PD: 10:06 9/11/2001...Dave/BD/EM

(23)Restoral 4236

478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(24)800-733-4822*3....Dave/BD/EM

(25)Y! <y-finance@ya|iPAQ Pocket PC Now from $499 FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters

(26)David, I'm going to run to lunch and will call you as soon as I get back. -Sandi

(27)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen a

t 07:00 CDT on Wednesday 9/12/01

(28)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application

errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(29)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(30)Update 4232857. PROB: IEX Time stamp issue. IEX feed

ing incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(31)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001.

..Brandi/EM

(32)Y! <y-finance@ya|$499 deals on iPAQ Pocket PC FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters

(1)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP:

Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob

lem has been

(3)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(4)Traffic from Sac4 has been rerouted. Sac4 is closed for thi

s evening and will resume operation tommorrow morning.

(5)Y! <y-finance@ya|Be mobile with Compaq FON 0.00 0.00; PCS 0.00 0.00; Delayed Reuters

(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep

orts for their customer reps. STATUS: Problem has been

(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(8)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Probl

em has bee

(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolvin

g @ 18:37cdt....JoeEM