9/11 Pager Messages
2001-09-11
09:07:59
Arch
[0552179]
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ALPHA
(6)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/
2001-09-11
09:08:01
Arch
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ALPHA
SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
Arch
[0552179]
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ALPHA
(7)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:27
Arch
[0552179]
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ALPHA
(8)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified
2001-09-11
10:07:29
Arch
[0552179]
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ALPHA
restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:57
Arch
[0552179]
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ALPHA
(9)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:13
Arch
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ALPHA
(10)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chi
2001-09-11
13:21:15
Arch
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ALPHA
cago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:27
Arch
[0552179]
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ALPHA
(11)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge in
2001-09-11
13:36:29
Arch
[0552179]
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ALPHA
itiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:01
Arch
[0552179]
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ALPHA
(12)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:46
Arch
[0552179]
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ALPHA
(13)Update 4232857.
2001-09-11
13:40:48
Arch
[0552179]
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ALPHA
PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:24
Arch
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ALPHA
(14)he changes on Rel. 6 switches and are beginning the process of p
2001-09-11
13:41:26
Arch
[0552179]
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ALPHA
rocessing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:23
Arch
[0552179]
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ALPHA
(15)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance
2001-09-11
15:38:25
Arch
[0552179]
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ALPHA
on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:04
Arch
[0552179]
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ALPHA
(17)Update 4232857.
2001-09-11
17:11:06
Arch
[0552179]
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ALPHA
PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:32
Arch
[0552179]
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ALPHA
(18)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:17
Arch
[0552179]
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ALPHA
(19)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:35
Arch
[0552179]
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ALPHA
(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has
2001-09-11
18:03:37
Arch
[0552179]
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ALPHA
been
2001-09-11
18:04:04
Arch
[0552179]
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ALPHA
(21)corrected. All centers on the Aspect Rel.6 are now upd
2001-09-11
18:04:05
Arch
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ALPHA
ating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:44
Arch
[0552179]
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ALPHA
(23)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STA
2001-09-11
19:49:46
Arch
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ALPHA
TUS: Problem has bee
2001-09-11
19:50:10
Arch
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ALPHA
(24)n corrected. All cent
2001-09-11
19:50:12
Arch
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ALPHA
ers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM