9/11 Pager Messages
2001-09-11
09:07:22
Arch
[0553737]
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ALPHA
(28)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP:
2001-09-11
09:07:23
Arch
[0553737]
C
ALPHA
Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:44
Arch
[0553737]
C
ALPHA
(29)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:46
Arch
[0553737]
C
ALPHA
(30)Restoral 4236478. PROB: Zephyr Hills una
2001-09-11
10:06:47
Arch
[0553737]
C
ALPHA
ble to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:12
Arch
[0553737]
C
ALPHA
(31)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:50
Arch
[0553737]
C
ALPHA
(32)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:50
Arch
[0553737]
C
ALPHA
(1)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on thei
2001-09-11
13:35:52
Arch
[0553737]
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ALPHA
r accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:14
Arch
[0553737]
C
ALPHA
(2)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:59
Arch
[0553737]
C
ALPHA
(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorr
2001-09-11
13:40:01
Arch
[0553737]
C
ALPHA
ect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:26
Arch
[0553737]
C
ALPHA
(4)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15
2001-09-11
13:40:28
Arch
[0553737]
C
ALPHA
:00 9/11/2001...Brandi/EM
2001-09-11
15:37:51
Arch
[0553737]
C
ALPHA
(5)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cann
2001-09-11
15:37:53
Arch
[0553737]
C
ALPHA
ot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:23
Arch
[0553737]
C
ALPHA
(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing dat
2001-09-11
17:10:24
Arch
[0553737]
C
ALPHA
a. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:45
Arch
[0553737]
C
ALPHA
(7)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:30
Arch
[0553737]
C
ALPHA
(8)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:43
Arch
[0553737]
C
ALPHA
(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time dat
2001-09-11
18:02:45
Arch
[0553737]
C
ALPHA
a to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:11
Arch
[0553737]
C
ALPHA
(10)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:01
Arch
[0553737]
C
ALPHA
(11)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer
2001-09-11
19:49:03
Arch
[0553737]
C
ALPHA
reps. STATUS: Problem has bee
2001-09-11
19:49:25
Arch
[0553737]
C
ALPHA
(12)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM