9/11 Pager Messages
2001-09-11
09:08:03
Arch
[0575898]
C
ALPHA
(14)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit chec
2001-09-11
09:08:05
Arch
[0575898]
C
ALPHA
ks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
Arch
[0575898]
C
ALPHA
(15)PD: 10:
2001-09-11
09:08:27
Arch
[0575898]
C
ALPHA
06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:31
Arch
[0575898]
C
ALPHA
(16)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verif
2001-09-11
10:07:33
Arch
[0575898]
C
ALPHA
ied restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:04
Arch
[0575898]
C
ALPHA
(17)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:16
Arch
[0575898]
C
ALPHA
(18)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:31
Arch
[0575898]
C
ALPHA
(19)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short an
2001-09-11
13:36:33
Arch
[0575898]
C
ALPHA
d Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
[0575898]
C
ALPHA
(20)3. NXTUPD: 14:30 9/11/2001...Ry
2001-09-11
13:37:05
Arch
[0575898]
C
ALPHA
an/jb/em
2001-09-11
13:40:54
Arch
[0575898]
C
ALPHA
(21)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer
2001-09-11
13:40:56
Arch
[0575898]
C
ALPHA
reps. STATUS: Aspect has made t
2001-09-11
13:41:28
Arch
[0575898]
C
ALPHA
(22)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:29
Arch
[0575898]
C
ALPHA
(23)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers
2001-09-11
15:38:31
Arch
[0575898]
C
ALPHA
cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:07
Arch
[0575898]
C
ALPHA
(24)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports
2001-09-11
17:11:09
Arch
[0575898]
C
ALPHA
for their customer reps. STATUS: Problem has been
2001-09-11
17:11:36
Arch
[0575898]
C
ALPHA
(25)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:19
Arch
[0575898]
C
ALPHA
(26)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:39
Arch
[0575898]
C
ALPHA
(2
2001-09-11
18:03:41
Arch
[0575898]
C
ALPHA
7)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:07
Arch
[0575898]
C
ALPHA
(28)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:48
Arch
[0575898]
C
ALPHA
(29)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing
2001-09-11
19:49:50
Arch
[0575898]
C
ALPHA
incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:14
Arch
[0575898]
C
ALPHA
(30)n corrected. All centers on the Aspect Rel.6 and 7 switches have been
2001-09-11
19:50:16
Arch
[0575898]
C
ALPHA
processed resolving @ 18:37cdt....JoeEM