9/11 Pager Messages

Mary Klosterman FisStl:513-632-2133 DWN: Albert Pike AR br server & atm down; telco tested circ; will work w/br to reset router TICKET_NUM:000489197 09-11-01 06:28am cst

Bethany Patters FisStl:262-796-7422 DWN: Oak Park Drive-up, IL, Server frozen and not able to softboot. Techs paged. No ETR TICKET_NUM:000489234 09-11-01 07:32am cst

Lisa Lopez FisCin:262-796-7464 UP: South Point, OH - Site regained power at 1855 CSD, 9/10/01. Verified branch and ATM are up and online this am. Approx outage 6 hours. TICKET_NUM:000488821 09

-11-01

Lisa Lopez FisMke:262-796-7464 UP: Ankeny, IA - Branch and ATM online as of 1855 CSD, 9/11/01. Telco found and repaired open at cross box. Approx outage 5 hours. TICKET_NUM:000488898 09-11-01 07:56a

Patrick Noonan FisStl:262-796-7071 DWN: Springfield, MO - Branch Admin: Users are unable to acc

ess network applications. LSMOSW paged. No ETR. TICKET_NUM:000489260 09-11-01 07:58am cst

SlaRtl-East:DWN: West Allis WI Firstar Express Call Ctr - Customers are unable to retrieve account info from Cleveland Voice Response Unit. Support Investigating NO ETR Tckt# T489243.NEC:262-790-3131

Martin Logan FisCin:262-796-7189 DWN: Cinci, OH., Lunken Ops Bldg., ATM Ops, Users are unable to access a specific report in Excel due to a memory err msg, Paged LSCIN-Lunken, No ETR. TICKET_NUM:00048

Bethany Patters FisMke:262-796-7422 DWN: Red Oak IA, Getting token ring error on server. Paged local Techs. No ETR TICKET_NUM:000489291 09-11-01 08:09am cst

SlaRtl-East:UP: West Allis WI Firstar Express Call Ctr - Custs ability to retrieve acct info from Cleveland VRU has been restored. Support Resolved Issue Outage: 2.5hrs Tckt# T489243.NEC:262-790-3131

Robin Jackson FisStl:262-796-7242 UPD: Oak Park Drive-up, IL Hard disk drive failed swap server will be in route ETR 2 1/2. TICKET_NUM:000489234 09-11-01 08:28am cst

John McFadden FisMke:262-796-7198 DWN: Oshkosh WI - Ops Cntr - Comm Loan Calc dept printer is not print from a

ny application EM "79 Service (0E1a" LSWICLS paged. No ETR. TICKET_NUM:000489318 09-11-01

David Waldman FisStl:262-796-7117 DWN: St. Louis, MO - Tower - Treasury Mngnt dept`s HPLJ printer is jamming constantly. LSSTL paged. No ETR. TICKET_NUM:000489394 09-11-01 09:12am cst

Lisa Lopez FisStl:262-796-7464 UP: Albert Pike, AR - Branch and ATM are up and online. Router and hub had no power. Moved items to new power source. Approx outage 12.5 hours. TICKET_NUM:000489197 0

Shelia Mallett FisCin:262-796-7102 UP: Cinci, OH., Lunken Ops Bldg., ATM Ops, Corrupt Macro removed, users are now able to access report in Excel. Outage Time:1 hr 30 minutes TICKET_NUM:000489255 09-

Robin Jackson FisStl:262-796-7242 UP: Springfield, MO - Branch Admin: Users are now able to access network applications after server was rebooted. Outage time: 2hrs TICKET_NUM:000489260 09-11-01 09:42

Tom Patterson FisMke:262-796-7010 UP: Bloomington, MN - CRA

administration Reacquired printer. Users are now able to print OMNI reports. Outage 2 hours. TICKET_NUM:000489075 09-11-01 10:10am cst

Robin Jackson FisStl:262-796-7242 UP: St. Louis, MO - Tower - Treasury Mngnt Dept`s HPLJ printer has been repaired. Outage time: 2hrs TICKET_NUM:000489394 09-11-01 10:11am cst

SlaRtl-East:FYI: Leasing Cinci OH Due to a processing issue, statements will be delayed until 12pm CST. Tckt# T489486.NEC:262

-790-3131

BusUnv-East:DWN: All MCI voice long distance and toll free service, including support is unavailable due to current National Security issues. NO ETR Tckt# T489537.NEC:262-790-3131

Gregory Spencer FisStl:262-796-7447 UPD: Oak Park Drive-up IL.- Tech is on site and in process of swapping out the server.- No ETR. TICKET_NUM:000489234 09-11-01 10:28am cst

Tracy Huber FisTec:262-796-7209 DWN: St. Louis, MO. Group lists are not updating via Firstar Address Book. Notes Admin paged. No ETR. TICKET_NUM:000489541 09-11-01 10:35am cst

Patrick Noonan FisStl:262-796-7071 DWN: Nevada, MO - Mortgage Servicing: Users are unable to print to network printer. LSMOSW paged. No ETR. TICKET_NUM:000489617 09-11-01 11:48am cst

SlaWhl-UP: Pricing sheets on the ASAP (Auto Sales & Proposal) website have been corrected. Support Resolved Issue Outage: 24hrs Tckt# S1291749.NEC:262-790-3131

Gregory Spencer FisStl:262-796-7447 UP: Nevada MO, Mortgage Servicing,-Cleared jobs from the print queue and reco

nfigured the Jet Direct Box. All users can now print.- Outage 1Hour 3 Minutes TICKET_NU

Trance Roberson FisStl:262-796-7234 UP: Oak Park, IL - Drive-up, Hard disk drive replaced and Ago data restored. Outage 5 hours. TICKET_NUM:000489234 09-11-01 12:46pm cst

Patrick Noonan FisTec:262-796-7071 DWN: Milwaukee, WI: Users are unable to print from Cape. Notes Dev paged. No ETR. TICKET_NUM:000489772 09-11-01 01:57pm cst

Martin Logan FisStl:262-796-7189 DWN: St. Louis, MO., 9321 Olive Blvd., Retail Support, Multiple users are unable to access Notes sever TWRAP03, Paged LSSTL-Commloan, No ETR. TICKET_NUM:000489842 09-1

Shelia Mallett FisStl:262-796-7102 UP: St. Louis, MO., 9321 Olive Blvd., Retail Support Walked user through adding connection doc.Users are now able to access database Outage Time:30 mins TICKET_NUM:

Napoleon Banks FisMke:262-790-3131 FYI: Milw WI. - Wholesale Lockbox - Due to backup process needing to be stopped by 4:00 CST, the image server backup will run at 7:00pm CST. TICKET_NUM:000489896 09-

Trance Roberson FisMke:262-796-7234 FYI: Council Bluffs Br - Red Oak, IA - Users now able to log into sever, after LSIAW replaced server & Token Ring. Outage 7.5 hrs. TICKET_NUM:000489493 09-11-01 06: