9/11 Pager Messages

Day: 99%SL-1asa-169aht-1%abn-16%

u_Int: 99%SL-1asa-161aht-1%abn-15%u...DeSantis

~HOTLINE~ Day: 100%SL-1asa-242aht-0%abn--1%o-Int: 100%SL-1asa-269aht-0%

abn--7%o...DeSantis

Txt: I have made contact with all site leads on the email Elaine Franch sent out All site leads are in the knowing of the current issue in the U

I have made contact with All site leads on the Elaine Franck and are updated of all issues in the U.S...

Day:-43%u

Frm: Fidler, James (FUSA) Sub: CMS 43% under for the day. Txt: ******************** This transmission may contain information that is privileged, confidential and/or exempt from disclosure under appli

Day: 99%SL-1asa-168aht-0%abn-43%u_Int: 99%SL-0asa-158aht-1%abn-76%u...DeSantis

~HOTLINE~ Day: 100%SL-1asa-260aht-0%abn-48%u_Int: 100%SL-1asa-277aht-0%abn-84%u...DeSantis

Frm: Fidler, James (FUSA) Sub: Frederick is closing and volume has been shut off. Txt: James Fidler Global Operations Work 512-623-201

7 Fax 512-623-1996 Mobile 512-563-1970 James_Fidler@BankOne.com

Day: 99%SL-1asa-166aht-0%abn-

52%u_Int: 100%SL-0asa-158aht-0%abn-73%u...DeSantis

~HOTLINE~ Day: 100%SL-1asa-260aht-0%abn-59%u_Int: 100%SL-1asa-254aht-0%abn-76%u....DeSantis

Frm: Rodriguez, David G (FUSA) Sub: FW: Jefferson site closure Txt: Good Afternoon The Jeffe

rson site is now closed, please do not transfer calls to BCEW or Credit Test Center. and Inbound CSO will no

Jefferson site is now closed , BCEW and Credit test center,not avail, CSO transferred to Elg/Col, inb recovery/invest calls go to Elg.

Day: 99%SL-1asa-166aht-0%abn-54%u_Int: 99%SL-0asa-160aht-0%abn-61%u..DeSantis

~HOTLINE~ Day: 100%SL-1asa-267aht-0%abn-61%u_Int: 100%SL-1asa-311aht-0%abn-62%u...DeSantis

Day: 99%SL-1asa-165aht-0%abn-55%u_Int: 100%SL-0asa-163aht-0%abn-56%u...DeS

antis

~HOTLINE~ Day: 100%SL-1asa-265aht-0%abn-61%u_Int: 100%SL-1asa-248aht-0%abn-58%u...DeSantis

Day: 99%SL-1asa-166aht-0%abn-55%u_Int: 100%SL-0asa-172aht-0%abn-54%u...DeSantis

~HOTLINE~ Day: 100%SL-1asa-271aht-0%abn-60%u_Int: 100%SL-1asa-300aht-1%abn-52%u...DeSa

ntis

Day: 99%SL-1asa-166aht-0%abn-54%u_Int: 99%SL-0asa-175aht-0%abn-51%u...D

eSantis

~HOTLINE~ Day: 100%SL-1asa-272aht-0%abn-58%u_Int: 100%SL-1asa-275aht-0%abn-53

%u...DeSantis

Day: 99%SL-0.45asa-168aht-0.2%abn-53%u_Int: 99%SL-0.15asa-174aht-0%abn-56%u...atz

~HOTLINE~ Day: 99%SL-0.95asa-276aht-0%abn-48%u_Int: 100%SL-0.89asa-260aht-0%abn-60%u...atz

Just an FYI

, We plan on being open all night with no problems. Call call volume has been slow so service levels have been high. We will continue to

offer flex throughout the night. With the Frederick closure, we will continue to route traffic from the site to other sites. We expect to open buisn

ess as usual tomorrow for all sites. Please contact Global (5126232222) with any questio

ns or concerns...Global

~HOTLINE~ Day: 99%SL-0.94asa-276aht-0%abn-50%u_Int: 100%SL-0.71asa-297aht-0%abn-73%u...atz

Frm: Martinez, Arthu

r (FUSA) Sub: Site status update. Txt: Just an FYI. All sites will be open with normal business hours tomorrow. Both Frederick and Jefferson, which were closed down due to the trag