9/11 Pager Messages

(13)35:ABS: Tkt:4999621, Sev:3, TIQ:38min, Queue:PLTQ, Cust Name: MARCONI SYSTEMS TECHNOLOG

(14)36:ABS: Tkt:5000544, Sev:2, Cust Note, Note Dur:282min, Queue:NATL##, Cust Name: METRO ONE - SUNRISE

(15)37:ABS: Tkt:4942550, Sev:2, TIQ:32min, Queue:PLTQ, Cust Name: THE LODGE AT MTN. VILLAGE

(16)38:ABS: EMMC INITIAL: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SPRINT SWITCH COMPLEX AT 60 HUDSON ST. IN NEW YORK CITY IS BEING EVACUATED DUE TO THE INCIDENT AT THE WORLD TRADE CENTER TOWERS IN M

ANHATTAN. THERE IS CURRENTLY NO IMPACT TO

(17)38: THE FACILITY.

(18)39:ABS: Peers, Please have reps start taking SMC North calls, their phone system is out..Need more Reps on Government phones. Thx Renee cc: Managers

(19)40:ABS: All, SMC-South is now taking SMC-No

rth's calls until further notice. Please ensure we have the phones manned until notification advising North is taking calls again. We are exp problems calling out in the South due to capacity. Please

(20)40:have reps continue t o try calls until connection is made. Bonita x4453

(21)41:ABS: Peers, we need to have a team of reps that will works the norths tickets. All workable tickets should be placed in territory F^ and those are the tickets we should focus on man

aging here in the south until further notice. If you have

(22)41:any questions please call me. Bonita x4453

(23)42:ABS: Tkt:5003890, Sev:2, Opened, Sname:CISC, CIS Id:194428523, Contact:DENNIS O'HARA @ 5164249736 Note:PSN2 Element Down: EM NYCMNYZRBBA FRUNI 3110 LMI $ Pro

active Ticket Created by Nexus.

(24)43:ABS: Tkt:4562236, Sev:2, TIQ

:49min, Queue:PLTQ, Cust Name: BANKERS TRUST - NEW YORK,

(25)44:ABS: Tkt:4825661, Sev:2, TIQ:47min, Queue:PLTQ, Cust Name: DHL AIRWAYS INC

(26)45:ABS: Tkt:4849840, Sev:2, TIQ:49min, Queue:PLTQ, Cust Name: CREDIT LYONNAIS-WALL ST

(27)46:ABS: Tkt:4905964, Sev:2, TIQ

:48min, Queue:PLTQ, Cust Name: DHL AIRWAYS INC

(28)47:ABS: Tkt:5003759, Sev:2, TIQ:48min, Queue:P

LTQ, Cust Name: GAP

(29)48:ABS: Tkt:5003764, Sev:2, TIQ:47min, Queue:PLTQ, Cust Name: COMPUTER RESEARCH

(30)49:ABS: EMMC UPDATE: THE NCC IN KANSAS CITY HAS ADVISED THAT THE SWITCH COMPLEX AT 60 HUDSON ST. IN NEW YORK CITY HAS BEEN EVACUATED DUE TO DESTRUCTION OF THE WORLD TRADE CENTER TOWERS IN MANHATTAN. NEWS AFFILIATES ARE R

EPORTING WIDE-SPREAD

(31)49: DISRUPTION OF ALL C OMMUNICATIONS IN NEW YORK CITY.

(32)50:ABS: EMMC INITIAL: EMMC WILL BE USING THE (EVN6) QUE TO GATHER/COLLECT ANY CUSTOMER TROUBLE TICKETS RELATED TO NEW YORK, NY. FIX AGENCIES, PLEASE INSURE YOU CKTS EITHER TERMINATE OR GO THROUGH NEW YORK CITY BEFORE ROUTING TO (EVN6).

(1)51:ABS: EMMC U

PDATE: EMMC MGMT REQ ANY GOVERNMENT TRBL TKTS WHERE CKTS GO TO THE (PENTAGON) ALSO BE ROUTED TO THE (EVN6) EVENT QUE. THIS WILL ACCOUNT FOR ALL OTGS DIRECTLY ATTRIBUTED TO TERRORIST INCIDENTS IN BOTH NEW YORK CITY AND THE PENT

(2)51:AGON

(3)52:ABS: National Preparedness Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TCG are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

(4)53:ABS: Tkt:5003460, Sev:2, TIQ:50min, Queue:PLTQ, Cust Name: GERBER CHILDRENSWEAR, INC

(5)54:ABS: 2/2 LDD network reporting 2,900,000 blocked calls at present. Further updates to follow as come available.

(6)55:ABS: EMMC/National Preparedness Responce Team Update: Due to terrorist action in New York 23 DS3's leased from TC

G are down as well as 2 international DS3's. PCS, LTD and LDD experiencing congestion on their trunks. 1/2

(7)56:ABS: Tkt:5004792, Sev:2, Opened, Sname:CMR, CIS Id:485341165, Contact:FRANK KORAN/CC @ 3303326066 Note:CKT DWN/ PWR VERF/ EQT REBOOTED/DATA/ OK TO TST/DWEST/SMC/4228

(8)57:ABS: 2/2 LDD network reporting 2,900,000 blocked calls to present. Updates to follow as come available.

(9)58:ABS: Peers, North has there calls back. Please have the reps logg out. Thanks, Bonita x4453

(10)59:ABS: EMMC/National Preparedness Responce Team UPDATE: Due to the New York, NY terrorist act 23 DS3's leased from TCG are down as well as 2 International DS3's. 4,000,000 calls blocked as of 1400 CDT. Up

dates to follow as available.

(11)60:ABS:

(12)61:ABS: EMMC UPDATE: NEW YORK, NY (25) DS3'S DOWN DUE TO WORLD TRADE CENTER DESTRUCTION. ALL DS3'S RIDE ON OFF-NET CARRIER (AT&T LOCAL NTWK NYC). SPRINT TCC LOOKING INTO OPTIONS FOR RESTORING TFC. TEAMS TKT# 2041241. NEWS HOLDING 306 TKTS

(13)61:.

(14)62:ABS: EMMC/INITIAL..MULTIPLE (16) DS3 OUTAGE IN NEW YORK. SPRINT HAS (16) DS3'S DWN IN NEW YORK DUE TO A FIRE IN THE VERIZON C/O. THE FIRE IS RELATED THE THE DISASTER IN MANHATTAN. OUTAGE OCCURED AT 2004 EDT. SEE TEAMS TKT 2041302

(15)63:ABS: EMMC/UPDATE: MULTIPLE DS3 (50) OUTAGE. VERIZON IS REPORTNING THAT THEY HAVE A FIRE IN THEIR NY C/O. BECAUSE OF THE FIRE, CKTS CAN NOT BE IDENTIFIED, THEREFORE THERE ARE NO ALTRTE CAPABILITIES. VERIZON IS ATTEMPTING TO ESTABLISH A PL

(16)63:AN OF ACTION. NEWS I S HOLDING (27) TKTS. TEAMS TKT 2041302.

(17)64:ABS: