9/11 Pager Messages
2001-09-11
09:33:14
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|CCO-P1 NOTICE #4243775 |sendmail down on cco-sj-1. Minimal impact due to load balancing on cco-sj-2 and -3. Support investigating. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187
2001-09-11
09:41:04
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|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213
2001-09-11
10:08:36
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|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is now able
2001-09-11
10:08:38
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to accept new connections. Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2
2001-09-11
10:08:40
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OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.52
2001-09-11
10:08:42
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7.0007 |299 -2/2
2001-09-11
10:08:53
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|CCO-P1 UPDATE #4243775 |cco-sj-1 not responding. Support removing host from service to allow apps availibility on cco-sj-2 and -3. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 40
2001-09-11
10:08:55
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8.527.0007 |187
2001-09-11
10:59:42
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limoss|Anday, received your page to cancell our meeting this morning. I hope everything is ok in lite of th
2001-09-11
10:59:43
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e the news and activity back east. Let me know. tx, Linda x3-5205
2001-09-11
11:29:36
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|CCO-P1 CLOSE PENDING #4243775 |cco-sj-1 has been brought back in to service. Support continues to investigate cause of outage. OUTAGE START: 11 Sep 06:
2001-09-11
11:29:38
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19 PT END: 11 Sep 08:00 PT Ops 408.527.0007 |196
2001-09-11
11:40:39
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Susan Stemel|Greg, Andy, Chris - FYI - I have just sent a message to my team indicating they are free to go home if they so choose. I am going to stick around for Wim's ops review and an EBC visit I h
2001-09-11
11:40:41
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ave at 4:30 if they are not -1/2
2001-09-11
11:40:43
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canceled. ||239 -2/2
2001-09-11
12:51:47
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sathomps|Andy & Cindy - All circuits are busy, so I cannot get to the bridge. Call me at 392-2424 if the call is still on. Thx. Sandy
2001-09-11
13:45:27
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moarslan|I got your email. Monty
2001-09-11
14:31:05
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|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
15:11:03
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|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.000
2001-09-11
15:11:04
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7 |205
2001-09-11
15:41:53
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|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
17:12:53
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|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:47:37
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:20:10
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|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:34:36
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|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers
2001-09-11
21:34:38
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to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:19:08
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|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:33:09
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|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218