9/11 Pager Messages
2001-09-11
09:07:29
Arch
[0790090]
C
ALPHA
(15)Initial 4236478 08:04 09/11/2001.
2001-09-11
09:07:31
Arch
[0790090]
C
ALPHA
PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:52
Arch
[0790090]
C
ALPHA
(16)PD: 10:
2001-09-11
09:07:53
Arch
[0790090]
C
ALPHA
06 9/11/2001...Dave/BD/EM
2001-09-11
10:06:55
Arch
[0790090]
C
ALPHA
(17)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette
2001-09-11
10:06:57
Arch
[0790090]
C
ALPHA
/SitMan
2001-09-11
10:07:19
Arch
[0790090]
C
ALPHA
(18)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:56
Arch
[0790090]
C
ALPHA
(19)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:56
Arch
[0790090]
C
ALPHA
(20)Initial X4229941 12
2001-09-11
13:35:58
Arch
[0790090]
C
ALPHA
:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:29
Arch
[0790090]
C
ALPHA
(21)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:07
Arch
[0790090]
C
ALPHA
(22)Update 4232857. PROB: IEX Time stamp issue. IE
2001-09-11
13:40:09
Arch
[0790090]
C
ALPHA
X feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:29
Arch
[0790090]
C
ALPHA
(23)he changes on Rel. 6 switches and are beginning t
2001-09-11
13:40:31
Arch
[0790090]
C
ALPHA
he process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:37:59
Arch
[0790090]
C
ALPHA
(24)R
2001-09-11
15:38:01
Arch
[0790090]
C
ALPHA
estoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:28
Arch
[0790090]
C
ALPHA
(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalvi
2001-09-11
17:10:30
Arch
[0790090]
C
ALPHA
ew losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:51
Arch
[0790090]
C
ALPHA
(26)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:32
Arch
[0790090]
C
ALPHA
(27)Traffic from Sac4 has been r
2001-09-11
17:14:34
Arch
[0790090]
C
ALPHA
erouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:50
Arch
[0790090]
C
ALPHA
(28)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has
2001-09-11
18:02:52
Arch
[0790090]
C
ALPHA
been
2001-09-11
18:03:15
Arch
[0790090]
C
ALPHA
(29)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for th
2001-09-11
18:03:17
Arch
[0790090]
C
ALPHA
e Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:07
Arch
[0790090]
C
ALPHA
(30)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect
2001-09-11
19:49:09
Arch
[0790090]
C
ALPHA
switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:27
Arch
[0790090]
C
ALPHA
(31)n corrected. All centers on the Aspect Rel.6 and 7 switches have b
2001-09-11
19:49:29
Arch
[0790090]
C
ALPHA
een processed resolving @ 18:37cdt....JoeEM