9/11 Pager Messages

(9)Offered 560, Handled 560, Accessibility 100%, SLA 99.64%, ASA 4, Outbound 213. A

(10)CCENT. JR

(11)35-CALLS OFFERED: 1500, CALLS HANDLED: 1491, OUTBOUND CALLS MADE: 419, ACCESSIBILITY: 99.39. ASA:4, SERVICE LEVEL: 86, SPANSISH ASA: 0, RMH THUNDERBAY.

(12)OFFERED 1486 HANDLED 1486 ACC 100% ASA 4 SLA 99.33% OUT 264 ACCENT JLA

(13)OFFERED 2097 HANDLED 2097 ACC 100% ASA 4 SLA 99.42 OUT 265 ACCENT JLA

(14)36-CALLS OFFERED 6152. CALLS HANDLED 6070. OB CALLS MADE 0. ACCESSABILITY 98.63. ASA 5 SECONDS. SERVICE LEVEL 83. SPANISH ASA 0. RMH THUNDERBAY.