9/11 Pager Messages

(23)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address is

sue. Babette/SitMan 800-733-4822*3. NXTU

(24)PD: 10:06 9/11/2001...Dave/BD/EM

(25)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planne

r > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(26)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to

process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(27)800-733-4822*3....Dave/BD/EM

(28)Ray Leonard <R_L|Pages|Still no feeds in IEX. > Raymond L. Leona

rd > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(29)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(30)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(31)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babe

tte 800-733-4822*

(32)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time sta

mps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(2)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(3)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner > A

CCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(4)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on account

s. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has b

een

(6)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(7)Traffic from Sac4 has been rerouted. Sac4 is close

d for this evening and will resume operation tommorrow morning.

(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP:

Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(9)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7

s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(10)12-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%

(11)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(12)n corrected. All centers on the Aspect Rel.6 and 7 switches hav

e been processed resolving @ 18:37cdt....JoeEM

(13)13-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%

(14)14-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.