9/11 Pager Messages

06:56:50AM Engine Running CEDAR GENERATOR

All Direct Investor Services, Institutional and Corporate processing is complete, priority reports are on time and all online

s and Web functions are available.

SD820270/06:00/SRC:TO/IMP:View2000 Equity Attrib page/STATUS:Some views on the Equity Attrib. page is showing no data, SI and FINS are addr./NOSI=?/RC: Being Investigated/NO ETA

SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, Job is executing/NOSI=?/RC: Being Investigated/ETA:8:00

UPDATE:SD8242.0..6..0..R.T..I..:..........................................................................................................................................................................d/NO ISSUE

06:56:50AM Engine Stopped CEDAR GENERATOR

RESOLVED:SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, AAO - 7:23/NOSI=?/RC: Being Investigated/OUTAGE:23 Mins

ALERT - Due to the major catastrophe at the New York World Trade Center Buildings, Wall Street is being eva

cuated. Updates to follow.

SD820695/11:20/SRC:TO/IMP:PACE Application, FIG/STATUS:Tier3 DBA reports blocked processes are affecting the PACE application, DBA is addr./NOSI=?/RC:Being Investigated/NO ETA

RESOLVED:SD820695/11:20/SR

C:TO/IMP:PACE Application, FIG/STATUS:PAC Application is available as of 11:53, SI cleared offending record and restarted the app/NOSI=?/RC:Data Issue/OUTAGE:33 Mins

ALERT - The Pricing Window will begin @ 12:30 today.

SD#820691/11:25/SRC:TO/IMPACT:Powerstore Jukeboxes/1 of the PROD Jukebox and 1 Backup Jukebox are having issues, SI and OPS are addr/NOSI=?/RC:

Being Investigated/NO ETA

259-3266

02:43:10PM Data Center Smoke Detector -G Subfloor-DASD In Alarm DC FIKE Loop 1

02:43:10PM Data Center Smoke Detector -G Subfloor-DASD Alarm Cleared DC FIKE L

459-8561

UPDATE - CNBC just reported that all U.S. markets will remain closed

on Wednesday (9/12) and a decision will be made tomorrow as to when the markets will reopen.

CORRECTION - CNBC just report

ed that the NYSE, AMEX & NASDAQ makerts will remain closed thru tomorrow (Wednesday - 9/12.)

UPDATE: To everyone scheduled to attend the IT Contingency call at 19:00 on the 1CALL Bridge, breakout session 5, the call has been moved

up to 18:30. Please dial in at 18:30. Thx. Al Boyd, Support Center.

SD820945/18:00/SRC:TO/IMP:Teleaccount Price Update/STATUS:CMSJD100 missed the 18:00 SLC/NOSI=?/RC: Being Investigated/NO ETA

IT Contingency Status Update call will take place at 23:00 and again on Wednesday morning at 06:00 on 1CALL Bridge, breakout session 5. Any questions please contact the Support Center @ 1-800-950-6667 or 15767

CRISIS -Account Access and HNW are at Zero logons across all threads Get on the Bridge! Call 1DECK (13325 or 1-888-663-3251) meeting code - CRISIS (274747) regarding ___.

SD820998/21:22/SRC:TO/IMP:AV - HNW/STATUS:Account Access and HNW is down on all threads, multiple groups addressing on CRISIS bridge/NOSI=?/RC:Unk/NO ETA

RESOLVED:SD820998/21:23/SRC:TO/IMP:AV - HNW/STATUS:Account Access and HNW is down on all threads, AV - HNW are available aao 22:30 /NOSI=?/RC:Under investigation/Outage:67 Mins