9/11 Pager Messages
2001-09-11
06:36:09
Arch
[0890621]
D
ALPHA
(29)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:43:50
Arch
[0890621]
D
ALPHA
(30)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked an
2001-09-11
08:43:54
Arch
[0890621]
D
ALPHA
d cleared. Bridge
2001-09-11
08:43:55
Arch
[0890621]
D
ALPHA
(31)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:05:22
Arch
[0890621]
D
ALPHA
(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:05:23
Arch
[0890621]
D
ALPHA
(1)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:29:59
Arch
[0890621]
D
ALPHA
(2)Restoral 2650847. PROB: REJ 50D/05D
2001-09-11
09:30:01
Arch
[0890621]
D
ALPHA
ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
10:04:59
Arch
[0890621]
D
ALPHA
(3)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:05:01
Arch
[0890621]
D
ALPHA
(4)800-733-4822*3....Dave/BD/EM
2001-09-11
10:20:53
Arch
[0890621]
D
ALPHA
(5)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor S
2001-09-11
10:20:55
Arch
[0890621]
D
ALPHA
peed
2001-09-11
10:20:57
Arch
[0890621]
D
ALPHA
(6)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:52:53
Arch
[0890621]
D
ALPHA
(7)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:20:58
Arch
[0890621]
D
ALPHA
(8)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable
2001-09-11
11:21:00
Arch
[0890621]
D
ALPHA
to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:34:11
Arch
[0890621]
D
ALPHA
(9)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experie
2001-09-11
11:34:13
Arch
[0890621]
D
ALPHA
(10)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:49:28
Arch
[0890621]
D
ALPHA
(11)(1/1) [EA]Tkt 04237590, Sev: 2, Cust: MOODY,MICHAEL T, Phone: 8165018437, MailStop: MOKCMG0206,
2001-09-11
11:53:56
Arch
[0890621]
D
ALPHA
(12)(1/1) [EA]Tkt 04237613, Sev: 2, Cust: MOODY,MICHAEL T, Phone: 8165018437, MailStop: MOKCMG0206,
2001-09-11
11:56:06
Arch
[0890621]
D
ALPHA
(13)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. S
2001-09-11
11:56:07
Arch
[0890621]
D
ALPHA
TATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:19:39
Arch
[0890621]
D
ALPHA
(14)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:33:41
Arch
[0890621]
D
ALPHA
(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or pe
2001-09-11
13:33:43
Arch
[0890621]
D
ALPHA
rform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:33:44
Arch
[0890621]
D
ALPHA
(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:32:53
Arch
[0890621]
D
ALPHA
(17)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture i
2001-09-11
14:32:55
Arch
[0890621]
D
ALPHA
nformation. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:32:57
Arch
[0890621]
D
ALPHA
(18)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:51:23
Arch
[0890621]
D
ALPHA
(19)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:
2001-09-11
14:51:25
Arch
[0890621]
D
ALPHA
25cdt Peasley/em
2001-09-11
15:36:14
Arch
[0890621]
D
ALPHA
(20)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:43:04
Arch
[0890621]
D
ALPHA
(21)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. REST
2001-09-11
16:43:06
Arch
[0890621]
D
ALPHA
ORED
2001-09-11
16:43:17
Arch
[0890621]
D
ALPHA
(22)@ 15:05cdt...Peasley/em