9/11 Pager Messages

A Sev1 Ticket number ISHD 0001377833 has been submitted for Configuration.

A Sev1 Ticket number ISHD 0001378443 has been submitted for Predictive Dialer.

ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B

Ticket 1378435 has been logged for Genesys Internet Suite, but for some reason we are unable to save it as a Sev. 1. It is sitting as a Sev. 2 in App Admin`s bucket while we investigate the Remedy pr

A Sev1 Ticket number ISHD 0001378436 has been submitt

ed for SpeedPay.

ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting e

mails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1

ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmittin

g emails. New ETC 9:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1

ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pull todays campaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1

A Sev1 Ticket number ISHD 0001378945 has been submitted for T1 Line.

A Sev1 Ticket number ISHD 0001378967 has been submitted for Precedent 2000 (P2K).

ISHD1378435

- CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1

ISHD1378435 - CTI-InternetSuite - All Clear - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1

A Sev1 Ticket number ISHD 0001379195 has been submitted for Configuration.

A Sev1 Ticket number ISHD 000137

9200 has been submitted for Other.

A Sev1 Ticket number ISHD 0001379361 has been submitted for 2500 series router.

A Sev1 Ticket number ISHD 0001379480 has been submitted for 7500 series router.

A Sev1 Ticket number ISHD 0001378445 has been submitted for Genesys Internet Suite.

A Sev1 Ticket number ISHD 0001378574 has been submitted for Other.

A Sev1 Ticket number ISHD 0001379670 has been submitted for Other.

A Sev1 Ticket number ISHD 0001379481 has been submitted for IMPACT (MapServer).

A Sev1 Ticket number ISHD 0001379958 has been submitted for File/Print Server.

ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlan

do no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while

A Sev1 Ticket number ISHD 0001380112 has been submitted for T1 Line.

A Sev1 Ticket number ISHD 0001380170 has been submitted for SpeedPay.

A Sev1 Ticket number ISHD 0001380240 has been submitted for SpeedPay.

ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428

Terrorist attack update: SpeedPay is down. Site lost power with further collapse of buil

ding around 5PM. They are mobilizing to relocate equipment to New Jersey site. No ETC at this time. Bridge 8

A Sev1 Ticket number ISHD 0001370920 has been submitted for Predictive Dialer.

Terrorist attack update: 1-SpeedPay down with power outage-moving equipment to New Jersey-not ETC-setting up blocking pages or IVR down

msg. Looking at payments through call center advocates.

Terrorist attack update: 2-Several network cells lost with further collapse of WTC around 5PM. Otherwise, network and firewalls reporting OK. 3-RAS and ERAS reporting at 40% of capacity. 4-All ot

Update continued: 5-no new closures or evacuations. Herndon reopens tomorrow morning. Charlotte reopened earlier today. 6-SNTP reporting OK 7-Following up on why PR broadcast email not yet issued

Update End: No further Director status calls unless situation deteriorates - pages will continue. Rich Swartwood 913-307-3152

A Sev1 Ticket number ISHD 0001380617 has been submitted for Genesys Internet Suite.

Terrorist attack update: 1-All app except SpeedPay reporting OK. 2-Network and firewalls reporting OK. 3-SpeedPay down and relocating equipment to New Jersey-no ETC yet-all functions have blocki

ng

Update continued: 4-RAS and ERAS at 35% of capacity. 5-No new closures or evacuations. 6-Chg Ctrl moratorium will continue through Wed 5PM. 7-Monitoring bridge will continue through noon Wed.

Update continued: 8-Email broadcast went out at 6PM. 9-SpeedPay bridge 816.650.0605 PIN:3073474 10-Monitoring bridge 816.650.0605 PIN:110011 11-Next status page in approx. 1 hour. Rich Swartwood

A Sev1 Ticket number ISHD 0001376723 has been submitted for Information Access.

ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 options 2,1,1

1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen

2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1

1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT

2/02:- 1.800.808.1058 options 2,1,1

Terrorist attack update: 1-All app except SpeedPay and CTI Genesis reporting OK. 2-Network and firewalls reporting OK. 3-RAS and ERAS at 35% of capacity.

Update continued: 4-SpeedPay working to establish New Jersey site. next status at 5AM-best guess ETC is mid-day tomorrow. 5-CTI Genesis having IR server issue-not related to terrorist attacks.

Update continued: 6-Monitoring bridge 816.650.0605 PIN:110011 7-No more status pages tonight unless situation deteriorates. Rich Swartwood

ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1

A Sev1 Ticket number ISHD 0001380870 has been submitted for Genesys Internet Suite.

ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 220022 - 1.800.808.1058 opti