9/11 Pager Messages

<Angela.Green@ed|CLT SMC Page|Westlake NA WESTLAKE: GMQPUH11 and RBEPBAL late. Deliverable due @ 19:00 and 22:00, completed @ 19:12 and 22:12. Sys: SMC HRLY Update Sev: 3 06:00 19160793

<Angela.Green@ed|CLT SMC Page|BD NA ATD: T1BDRMTR, T1BDRMTS and T1BDABT1 late. Deliverable due @ 21:30, 21:45 and 22:30, completed @ 21:53, 21:55 and 23:20. Sys: SMC HRLY Update Sev: 3 06:15 19213393

2463*ESM nasdgw1(nasdgw1-qfe0.fw.nasd.com): Node Down

7617*ESM nasdgw1(150.123.66.14): Node Down

6020*ESM nasdgw1(150.123.66.14): Node Up

9630*ESM nasdgw1(nasdgw1-qfe0.fw.nasd.com): Node Up

8628**Cu

stomer reported outage* Internet is unavailable. Impact:User unable to connect to internet. Multiple users state either extremely slow connection or connection timed out error. Occurred:08:55 AM Status:User unable to connect to int

7371**SEV1* Internet is unavailable per Loai Saffarinee. Impact:All internet users in Rockville Occurred:08:42AM Status:NASDGW1 is down, all internet users affected. Case Number:19501874

0398*Problem with Internet has been resolved per Loai Saffarinee. Resolved:08:54 AM Outage Time:12 Min(s) Cause:Under investigation Case Number:19501874

<George.Hesse@ED|CLT SMC Page|Other New York Western Union and J. Crew. Both clients are unable to reach Charlotte. Communication lines are down. Trying to obtain impacts. Unable to Reach J. Crew offices or CDE. CSR's working on communicatio

<George.Hesse@ED|CLT SMC Page|Other New York J. Crew Update: It appears all the ciruits are busy do to World Trade Center issue. Verified with Lyncburg that all servers located in New York are operational, just voice communications are busy.

<stan.tomihiro@e|CLT SMC Page|CO ALL code red alert .... all continental domestic stations are now to be considered in a code red until further advised .... Sys: ACARS Sev: 1 Sys:

Crew Mgmt Sev: 1 Sys: MVS-IMS Sev: 1 Sys: Network-CO Sev: 1 S

<Maryjane.Conti@|CLT SMC Page|All-Airlines All cities Bridgeline #800-832-0747, pin #5362602, is being opened to facilitate communications between EDS & our airline customers. CO account team will be

checking in with hourly updates. Line wil

This is a test page to see if paging tool is paging properly per Matt Kramak. Impact:This is only a test Occurred:02:39 PM Status:This is a test page to see if paging tool is paging properly per Matt Kramak. Case Number:n/a

6678*This is a test page to see if paging tool is paging properly per Matt Kramak. Impact:This is only a test Occurred:02:39 PM Status:This is a test page to see if paging tool is paging properly per Matt Kramak. Case Number:n/a

RTOPS #1600 Credit Union Segment - Charlotte Owner=CDE Southwest * Outage for all Charlotte Frame Relay Credit Unions <SIMS>

RtOPS Update #1600 Credit Union Segment - Charlotte Owner=CDE Southwest * Outage for all Charlotte Frame Relay Credit Unions **Update** We still have 8 credit unions down (these were the orginal credit unions that<1 of 2>

<2 of 2> called in at 13:40 EDT). Worldcom is still working this issue with VC#19505422. <SIMS>

RtOPS Update #1600 Credit Union Segment - Charlotte Owner=CDE Southwest * Outage for all Charlotte Frame Relay Credit Unions **Update** See Vantive Case 19505422 for a list of the credit unions still affected. <SIMS>

RtOPS Update #1600 Credit Union Segment - Charlotte Owner=CDE Southwest * Outage for all Charlotte Frame Relay Credit Unions **Update** Most Frame Relay Credit Unions appear to have recovered as of approximately 17:00<1 of 2>