9/11 Pager Messages
2001-09-11
09:07:31
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(6)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:57
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(7)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:43:59
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(10)IEX has made the change. Mark is contac
2001-09-11
09:44:01
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ting Aspect now to get a deadline on their changes. I will let you know when I hear something. Pakavi
2001-09-11
10:06:55
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(11)Restoral 4236
2001-09-11
10:06:57
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478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:19
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(12)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:56
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(15)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted t
2001-09-11
13:20:58
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o SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:58
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(16)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/B
2001-09-11
13:35:59
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abette 800-733-4822*
2001-09-11
13:36:33
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(17)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:09
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(18)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.
2001-09-11
13:40:11
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STATUS: Aspect has made t
2001-09-11
13:40:31
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(19)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:00
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(21)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales
2001-09-11
15:38:02
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Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:30
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(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:10:58
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(23)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:34
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(24)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:50
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(26)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull re
2001-09-11
18:02:52
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ports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:17
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(27)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:09
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(28)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their
2001-09-11
19:49:10
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customer reps. STATUS: Problem has bee
2001-09-11
19:49:27
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(29)n corrected. All c
2001-09-11
19:49:29
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enters on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM