9/11 Pager Messages

From wi at 08:55 AM EDT: DTV ATC Busy Error Counts = 23; Hour 8 [CC:mdriscoll rmoline dlamb dtvsup]

From KC, DirecTV Supv: VC:388 (Fox NY), we have no signal incoming related to the NY Trade Ctr/Pentagon Air attacks. ETA for restoration unknown.

7:33 All FOX Sports down for short period. FOX uses Rainbow which is located in the World Trade Center. Triumph is out of a POP further north at Times Square, but can't get phone lines in or out.

and VYVX provided service... FOX Sports Network appears to be rerouting as we speak. Jessica LABC x8015 (sorry no viewer channels, they are in and out) 9/11/01

From KC, DirecTV Supv: VC:339 (Fox Sports Net CHI), VC:638-Fox Sports Net Ohio, VC:620=Fox New Eng, VC:621-Madison Sq Gar

den, VC:634-Fox Sports FLA, VC:624-Fos Sports NY outages from 10:19-10:32 ET.

outage unknown.

Kit@4025778110:FYI: ACSR in Tulsa & Huntsville is not allowing people connection. DTV recognized as application error on their side. Ticket has been open. No ETR at this time.

"Driscoll, Matt |Is ACSR/OMS down or slow? Please page me right right back. Matt

"Poland, Jeana R|1000 HOURLY UPDATE|1000 OFF 2154 ANS 1965 ABN 130 ABN% 6 BUS 59 BUS%

3 ASA 46.8 TSF 64.7 LCW 556 UPT 94.05 AHT 494 PHO 812 PHA 797 PHTSF 77.8 AOL 141 CIQ 2 JRP Jeana R. Poland DIRECTV

"Poland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J

FYI: All high rise buildings surrounding LAX have been ordered evacuated. This does include the DirecTV sites in El Segundo. Updates to f

ollow as they become available. NCC/b

Update: The DIRECTV buildings in El Segundo have N

OT been ordered evacuated. Updates will follow as more information becomes available. NCC/b

ENTERPRISE STAFFING: CVG ATT:96%, ADH:88%; BOISE ATT:96%, ADH:94%. Pending statistics from West. NCC/b

Kit@4025778110:FYI: ACSR in Tulsa &

Huntsville is back up. ETR: 11:20. CBS Support confirmed the fix.

"Jensen, Annette|Check your email|for Pre-shift information that needs to go to the agents immediately. Thanks, Annette

Jensen DirecTV Procedure Specialist 402-963-1477 W11-COS 211-6551

"Driscoll, Matt |FYI - we need to provide attendance/adherence to NCC (nccslc@convergys.com) every 3 hours starting with 11am CST. Please use SOP established this past weekend. Matt

"Poland, Jeana R|1200 HOURLY UPDATE|1200 OFF 4054 ANS 3697 ABN 298 ABN% 7 BUS 59 BUS% 1 ASA 43.9 TSF 63.1 LCW 556 UPT 92.55 AHT 501 PHO 1008 PHA 845 PHTSF 24.8 AOL 150 CIQ 63 JRP Jeana R. Poland DIREC

"Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OF

F 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL

From KC, DirecTV Supv: VC:220, Sports Schedule Billboard now reports ALL MLB Games for today have been cancelled.

ENTERPRISE STAFFING: CVG ATT:93%, ADH:91%; BOISE ATT:95%, ADH:93%; WEST ATT:79%, ADH:91%. NCC/b

From KC, DirecTV Supv: Incoming signals lost from NY-WPIX/vc908, NY-CBS/vc380, 903 & NY-WWOR/vc907 & NY-WABC/vc386, 906 & NY-NBC/vc382, 904. Stand by slide

airing. ETA for restoration unknown.

ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b

From KC, DirecTV Supv: Signals restored for NY-CBS/vc380, 903 & NY-WWOR/vc907 & NY-WABC/vc386, 906 & NY-NBC/vc382, 904 & Fox-NY/vc388. ***Still out = NY-WPIX/vc908, no eta for restoration ***

"Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT

95.55 PHO 1675 PHA 1650 PHTSF 82.4 AHT 519 AOL 267 CIQ 2 AEG Angela E. Gagnon CO

"Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG

LABC is on air with WPIX Channel New York WB Viewer Channel 908. Service is restored. 9/11/01

FYI: Convergys is assisting West with Technical call volume. NCC/b

From CRBC, BOSS Ila Ottinger. WPIX NY CBS VC 908 back on air at 19:58 ET All NY Channel back on air

From CRBC, BOSS Ila Ottinger .Expecting approx 5 signal loss on WWOR NY UPN VC 907 at 22:00 ET. Provider switching satellites at that time.

"Cundiff, Keith |2000 HOURLY UPDATE|2000 OFF 15302, ANS 14448, ABN 795, ABN% 5, BUS 59, BUS% 0, ASA 42.7, TSF 58.1, LCW 556, UPT 95.36, AOL 194, AHT 536 PHO 1370, PHA 1279, PHTSF 19.3 /PAR

"Cundiff, Keith |2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, U

PT 86,

From CRBC, BOSS Ila Ottinger . At 22:00:40 ET signal loss on WWOR NY UPN VC 907. Provider switching satellites at this time and continues to have technical problems. ETA for signal return unknown

From CRBC, BOSS Ila Ottinger . At 22:00:40 ET signal loss on WWOR NY UPN VC 907. Signal back at 23:04:00 ET total outage 01:03:20 i

ssue closed.

FYI: Convergys is no longer assisting with Technical call volume. NCC/b