9/11 Pager Messages
2001-09-11
07:35:54
Arch
[0906075]
C
ALPHA
ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campaigns. Davox dialer download completed at 5:50am cdt. Dialer A,B
2001-09-11
09:34:36
Arch
[0906075]
C
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
09:57:04
Arch
[0906075]
C
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. New E
2001-09-11
09:57:06
Arch
[0906075]
C
ALPHA
TC 9:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
10:21:01
Arch
[0906075]
C
ALPHA
ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pull todays campaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
10:55:06
Arch
[0906075]
C
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
12:09:11
Arch
[0906075]
C
ALPHA
ISHD1378435 - CTI-InternetSuite - All Clear - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
16:50:04
Arch
[0906075]
C
ALPHA
ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencin
2001-09-11
16:50:06
Arch
[0906075]
C
ALPHA
g slowdowns and lockups following 30 minute impact. Issue resolved while
2001-09-11
18:18:11
Arch
[0906075]
C
ALPHA
ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428
2001-09-11
22:12:28
Arch
[0906075]
C
ALPHA
ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:08:28
Arch
[0906075]
C
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
2001-09-11
23:08:30
Arch
[0906075]
C
ALPHA
2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:34:58
Arch
[0906075]
C
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Ma
2001-09-11
23:35:00
Arch
[0906075]
C
ALPHA
il Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT
2001-09-11
23:35:05
Arch
[0906075]
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ALPHA
2/02:- 1.800.808.1058 options 2,1,1
2001-09-12
01:42:57
Arch
[0906075]
C
ALPHA
ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users able to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1
2001-09-12
02:42:38
Arch
[0906075]
C
ALPHA
ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 220022 - 1.800.808.1058 opti