9/11 Pager Messages
2001-09-11
06:30:14
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90% mobile to mobile call processing for Greenville SC customers not being completed. No ETC je
2001-09-11
08:39:03
Arch
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TEAM-ISHD 1378435-Genesys Internet Suite-Sitman bridge pin 990099. All users not receiving screen pops. App Adm and AD engaged. Sitman Judy Hultquist 9133073475
2001-09-11
09:04:14
Arch
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e-mail Management Degraded: Advocates are not receiving screen pops in Genesys e-Mail Management System. ETC 10:30 AM CDT. JL
2001-09-11
10:19:01
Arch
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Call Processing Degraded: Customers in the New York City and Washington DC area may experience problems making and receiving calls. This is due to a overload of calls. No ETC. dk
2001-09-11
13:14:14
Arch
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ALPHA
SpeedPay All Clear: Customers payments are now posting to their accounts without delays. All Speedpay files are now current. Root Cau
2001-09-11
13:14:16
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se under investigation. dk
2001-09-11
15:54:40
Arch
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Call Processing Degraded update: The message waiting indicator function has been turned off from the Nortel and Motorola switches to help free up capacity so more calls can be made and received by PCS
2001-09-11
16:27:12
Arch
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ALPHA
Impact Degraded: Advocates at multiple contact centers are experiencing lockups and slowdowns in IMPACT. dk
2001-09-11
16:45:23
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Impact All Clear: Advocates at multiple contact centers are able to access IMPACT via Velocity and Premiere. Root cause under investigation. dk
2001-09-11
16:49:32
Arch
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ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while
2001-09-11
17:45:41
Arch
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Speedpay Degraded: Customers may experience a delay in their payments posting to their accounts. The last Speedpay lockbox file processed by Convergys was at 12:07 PM today. No ETC. dk
2001-09-11
17:51:41
Arch
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Speedpay Outage. Due to the crises in NY and DC, Speedpay is unavailable to all users at this time. No ETC. DK/RS
2001-09-11
18:17:50
Arch
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ISHD1380170 - SpeedPay - SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. - 428
2001-09-11
21:18:51
Arch
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Speedpay Outage Update: All advocates and customers continue to be unable to process payments via Speedpay. Customers attempting to process
2001-09-11
21:18:53
Arch
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payments will receive a message to try again later. Moving
2001-09-11
22:07:40
Arch
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CTI Genesys Degraded: eCare advocates at the Nashville and Fort Worth contact centers are experiencing lockups and are unable to receive customer email inquiries. Approx 90 advocates affected. No etc
2001-09-11
23:38:18
Arch
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Genesys Outage Update: eCare advocates at Nashville and Fort Worth continue to be unable to log into the application to process customer emails inquiries - 28,000 emails have to be resubmitted before
2001-09-12
02:35:53
Arch
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ISHD 1380870-Genesys Internet Suite-Sitman bridge 816-650-0605 PIN 220022. All users not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559
2001-09-12
02:36:08
Arch
[0916410]
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ISHD 1380870-Genesys Internet Suite-Sitman bridge 816-650-0605 PIN 220022. All users not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559