9/11 Pager Messages

1/02:Sev1 open S3040690 PRAPHANT PAVASANT 857-2525 BANGKOK1 GLOBAL INVESTMENT BANKING GLBINTERNET Customer is trying to logon to the following web site : http://creditsystems.chase.com to select the following options Portfolio

2/02: 09/11/01 03:21:49

Sev1 updated S3040909 TAORIDI KASSIM 718-242-5102 3 CMC4 ENTERPRISE TECH PROCESSING EMCNCCOPS Updated my manager on web1. He requested that tkt is upgraded to a 09/11/01 08:12:11

87-PLEASE CALL HOME.

328-2062

1/02:Sev1 open S3041133 KATHRINE MCKINLAY 630-799-3910 4343 COMMERCE CT5 DIVERSIFIED CONSUMER SERVICES EMCMFOPS On Acaps 5.0 the AutoDecisioning FaxBax is down or possibly very slow. User requested a severity one since there is

1/02:Sev1 open S3041133 KATHRINE MCKINLAY 630-799-3910 4343 COMMERCE CT5 DIVERSIFIED CONSUMER SERVICES EMCMFOPS On Acaps 5.0 the AutoDecisioning FaxBax is down or possibly very slow. User requested a severity one since there is

2/02:financial impact. 09/11/01 10:24:05

1/02:Sev1 open S3041152 COLLIN NEMBHARD 5165747282 1985MARCUS1 NATIONAL CONSUMER SERVICES GLBINTERNET CHASE.COM COMING UP IN RED ON SITESCOPE...SEEE PREVIOUS TICKET OF S3039574 WHICH WAS LAST BEING WORKED ON BY SHANVAS RAZAK

2/02:09/11/01 10:55:44

Sev1 open S3041198 JONATHAN GILBERT 516 745-3243 ATRIA WEST2 DIVERSIFIED CONSUMER SERVICES EMCNCCOPS Garden City (Atria West) is reporting no mainframe connectivity for whole 09/11/01 11:51:17

Sev1 open S3041165 SYED AZIZ 718-242-5102 3 CMC4 ENTERPRISE TECH PROCESSING GLBINTERNET Customer states that the Chase.com site is down. Pls assist. 09/11/01 1

1:02:50

1/02:Sev1 open S3041185 RALPH WIHLBORG 7325632349 SOMERSET1 ENTERPRISE TECH PROCESSING EMCNCCOPS 11:07 Fed lines $FED1 and $FED4 have gone down. We are on the phone with the fed and the funds control room are aware of the issue.

2/02:NCC has also 09/11/01 11:32:02

Sev1 open S3041179 SYLVIA HARGETT 5167453602 ATRIA WEST3 DIVERSIFIED CONSUMER SERVICES EMCMFOPS Multiple users (20) are reporting that Acaps 5.0 is down. 09/11/01 11:16:47

Sev1 open S3041206 WILLIAM ALMANZAR 212-638-2138 55 WATER5 CHASE CAP MKTS FIDUCIARY SVCS EMCNCCOPS Data line is beeping in room 540, server room. As a result 'BOTTS' is 09/11/01 12:05:25

Sev1 open S3041214 COLLIN NEMBHARD 5165747282 1985MARCUS1 NATIONAL CONSUME

R SERVICES GLBINTERNET CHASE.COM COMING UP IN RED ONCE AGAIN...PREVIOUS TR #S3039574 & 3041152 09/11/01 12:30:01

1/02:Sev1 open S3041250 JOAN BENNETT 858 677-4512 LA JOLLA2 DIVERSIFIED CONSUMER SERVICES EMCNCCOPS Quest down for aprox 90 users in LaJolla. Sybase error: sql server connection timed out. User advd all caf us

ers at 900

2/02:Stewart Ave in Garden 09/11/01 13:44:44

Sev1 open S3041284 SYED AZIZ 718-242-5102 3 CMC4 ENTERPRISE TECH PROCESSING GLBINTERNET CHASE.COM is down. GLBINTERNET is working on this issue. 09/11/01 14:58:18

Sev1 open S3041320 JOHN RITCHIE 5165747965 1985MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS Br. 35- Near City Hall, NYC- comm server is down... Power or phone lines MAY be down in area... JR 09/11/01 16:40:35

1/02:Sev1 open S3041337 RICHARD GARZA 210 829 6152 OAK PARK1 REGIONAL CONSUMER BANKING EMCNCCOPS Lundy is down and offline ...Unable to establish a Televeiw session ....tried to reboot the 550 controller but it will not come up

2/02:... MTM# 310 09/11/01 17:21:00

Sev1 open S3041339 BEENA KOTHARI 516-574-7291 1985 MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS dept: 9590...R & D site/contact name # Nancy Hiner-tel# 281 929 3718/default gateway add: 178.15.140.254 09/11/01 17:21:43

Sev1 open S3041362 MARK SMALLWOOD 469-477-2447 CIP5 GLOBAL INVESTOR SERVICES EMCNCCOPS User needs to have the direct connect servers. multiple users are affected 09/11/01 16:52:33

Sev1 open S3041385 KENNETH SMITH 7132163506 HOUSTON CC15 ENTERPRISE TECH PROCESSING EMCNCCOPS Chase International Plaza - Dallas experiencing network connectivity problems impacting production. 09/11/01 18:52:0

2

Sev1 open S3041452 DOMINIC JOSEPH 2126381539 55 WATER ST2 GLOBAL INVESTMENT BANKING EMCNCCOPS User states that Server X.25 needs to be switched from

the production Server to the contingency Server. 09/11/01 21:26:51

Sev1 open S3041460 FREDERICK IRVING 5165747934 1985MARCUS1 NATIONAL CONSUMER SERVICES EMCNCCOPS SERVER OPS NEEDS SINGLE SIGN ON/ ICOB CONNECTIONS CHECKED. ONLINE BANKING UNACCESSIBLE 09/11/01 21:41:35

1/02:Sev1 open S3041474 IAN JOHNSON 8002427396 ATRIA WEST2 DIVERSIFIED CONSUMER SERVICES EMCNCCOPS No SNA connectivity from Garden City to Somerset..Major job that is not getting received..ACP jobs with financial impact about

2/02:half million dollars 09/11/01 22:02:57

Sev1 updated Esc S3041452 DOMINIC JOSEPH 2126381539 55 WATER ST2 GLOBAL INVESTMENT BANKING EMCNCCOPS 09/11/01 22:58:29