9/11 Pager Messages
2001-09-11
09:41:53
Arch
[0960271]
D
ALPHA
|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213
2001-09-11
10:09:14
Arch
[0960271]
D
ALPHA
|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is now able to accept new connections.
2001-09-11
10:09:16
Arch
[0960271]
D
ALPHA
Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2
2001-09-11
10:09:17
Arch
[0960271]
D
ALPHA
OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
10:43:40
Arch
[0960271]
D
ALPHA
jeeason|Unbelievable day. I spoke with Anne, she never left today and is OK. Luisa as well. They obviously will not be coming out. Phone calls are tough to make out of the East.
2001-09-11
14:31:05
Arch
[0960271]
D
ALPHA
|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
15:11:03
Arch
[0960271]
D
ALPHA
|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:41:51
Arch
[0960271]
D
ALPHA
|P1 NOTICE #4244953 |sjc-i2prod has system resource i
2001-09-11
15:41:53
Arch
[0960271]
D
ALPHA
ssues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
17:12:51
Arch
[0960271]
D
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:47:35
Arch
[0960271]
D
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |
2001-09-11
18:47:37
Arch
[0960271]
D
ALPHA
220
2001-09-11
20:20:01
Arch
[0960271]
D
ALPHA
|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting
2001-09-11
20:20:03
Arch
[0960271]
D
ALPHA
application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:34:36
Arch
[0960271]
D
ALPHA
|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to
2001-09-11
21:34:38
Arch
[0960271]
D
ALPHA
restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:19:06
Arch
[0960271]
D
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:33:09
Arch
[0960271]
D
ALPHA
|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218