9/11 Pager Messages

Valdosta Quality Update: WTD 70%,7 Meets 3 DNM MTD 84.9%; Credit Update: MTD 74%, WTD Non Audited%. NCC/b

FYI: From 7:00 to 7:20 ET, On Hold Messages in Moore were playing music only. An uplink error was corrected by resetting the box. VT # 248789 NCC/b

Pharr: Quality Update: WTD 96.97% 33 Calls/1 DNM, MTD 86.19%; Credit Update:

WTD N/A, MTD 78.93%! <Pharr LCC

Pharr: Quality Update: WTD 96.97% 33 Calls/1 DNM, MTD 86.19%; Credit Update:

WTD N/A, MTD 78.93%! <Pharr LCC

Auto Quality in Pharr is just ringing as of 10:36 ET. VT #248914 NCC

Please call the NCC

Autoquality in Pharr is functioning at 100%. VT #248914. NCC

FYI: All high rise buildings surrounding LAX have been ordered evacuated. This does include the DirecTV sites in El Segundo. Updates to follow as they become available. NCC/b

STATS (overall): ATT: 32299, ANS: 29227, ABD: 2583, BSY: 489, SL: 63%, OCC: 85%, ASA: 15, HT: 397. NCC/b

1of2:STATS: MB-ASA: 38, SL: 54%, OCC: 83%, CRG-ASA: 4, SL: 80%, OCC: 91%, TEC:-ASA: 23, SL: 55%, OCC: 93%, ACT-ASA: 81, SL: 8

0%, OCC: 88%, SST-ASA: 6, SL: 82%, OCC: 94%, SPS-

2of2:ASA: 33, SL: 87%, OCC: 83%, HS-ASA: 9, SL: 96%, OCC: 92%, PRT-ASA: 3, SL: 100%, OCC: 83%. NCC/b

Update: The DIRECTV buildings in El Segundo have NOT been ordered evacuated. Updates will follow as more information becomes available. NCC/b

ENTERPRISE STAFFING: CVG ATT:96%, ADH:88%; BOISE ATT:96%, ADH:94%. Pending statistics from West. NCC/b

AM Attendance: South Jordan 91%, Moore 94%, Pocatello 94%, Pharr 93%, Valdosta 95%, and Overall 93%. NSD/J

ENTERPRISE STAFFING: CVG ATT:93%, ADH:91%; BOISE ATT:95%, ADH:93%; WEST ATT:79%, ADH:91%. NCC/b

1o

f2:FYI: At 15:06:47, the Moore & Valdosta PGs are sporadically showing offline, the Meridian Max screens froze, and agents are experiencing desktop application slowness. CRDB

2of2:data may be affected. VT# 249026. NCC/b

FYI: An agent in Pharr received a threatening phone call. Threat Task Force has been notified. VT #249028 NCC/a

FYI: An agent in Pharr received a threatening call. The Threat Task Force has been notified. VT #249028 Case #157858 NCC/b

1of2:FYI: The Moore & Valdosta PGs are no longer sporadically showing offline, Meridian Max is no longer frozen & desktop applications are now functioning at 100%. Calls were

2of2:manually routed to Moore from 16:00 to 16:26. Network interruptions caused ICM to miss events leading to over queuing. CRDB data may be affected. VT #249026 NCC/b

FYI: From 16:40:22 to 16:44:46 ET, the NCC lost the view into Moore's Meridian Max. No customers or agents were affected. VT #249065 NCC/b

UPDATE: Threatening call in Pharr. The Threat Task Force has deemed this to be a non-credible threat. VT# 249028, Case #157858 NCC/b

UPDATE: Threatening call in Pharr. The Threat Task Force has deemed this to be a non-credible threat. VT# 249028, Case# 157858 NCC/a

South Jordan received a bomb threat on the Office of the President bank. Please call the NCC.

FYI: An agent in South Jordan has received a bomb threat. The Threat Task Force has been notified. VT# 249073, Case# 157873 NCC/b

1of2:BROADCAST: Incoming signals lost from NY-WPIX/VC908, NY-CBS/VC380, 903 & NY-WWOR/VC907 & NY-WABC/VC386, 906 & NY-NBC/VC382, 904. Stand by slide airing. ETA for restoration

2of2:unknown. NCC/b

ENTERPRISE STAFFING: CVG ATT:92%, ADH:90%; BOISE ATT:89%, ADH:93%; WEST ATT:83%, ADH:79%. NCC/b

STATS (overall): ATT: 115915, ANS: 88256, ABD: 11979, BSY: 15680, SL: 47%, OCC: 93%, ASA: 107, HT: 425. NCC/b

BROADCAST UPDATE: All signals have been restored for the New York local and distant network feeds except NY-WPIX/VC908, no ETA for restoration. NCC/b

1of2:STATS: MB-ASA: 239, SL: 28%, OCC: 91%, CRG-ASA: 8, SL: 89%, OCC: 95%, TEC:-ASA: 42, SL: 48%, OCC: 96%, ACT-ASA: 8, SL: 66%, OCC: 96%, SST-ASA: 216, SL: 67%, OCC: 97%, SPS-

2of2:ASA: 10, SL: 83%, OCC: 93%, HS-ASA: 13, SL: 96%, OCC: 96%, PRT-ASA: 18, SL: 99%, OCC: 93%. NCC/b

1of2:UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against Convergys. DTV Security is now investigating. VT#

2of2:249073, Case# 157873 NCC/b

FYI: MB is no longer in que. NCC/b

1of2:DUPLICATE: Some people did not receive this page. UPDATE: Bomb threat in South Jordan. The Convergys Threat Task Force has deemed this to be a non-viable threat against

2of2:Convergys. DTV Security is now investigating. VT# 249073, Case#157873 NCC/b

BROADCAST UPDATE: WPIX Channel New York WB Viewer Channel 908. Service has been restored. NCC/b

FYI: Convergys is assisting West with Technical call volume. NCC/b

ENTERPRISE STAFFING: CVG ATT: 91%, ADH: 90%, BOISE ATT: 89%, ADH: 95%, WEST ATT: 83%, ADH: 88%. NCC/b

Pharr has just received a bomb threat. Please contact the NCC.

FYI: An agent in Pharr received a bomb threat. The Threat Task Force has been notified. VT# 249097, Case# 157879 NCC/b

PM Attendance: South Jordan 88%, Moore 91%, Pocatello 92%, Pharr 93%, Valdosta 92%, and Overall 91%. NSD/C

UPDATE: Bomb threat in Pharr. The Convergys Threat Task Force has deemed this to be a non-credible threat. VT# 249097, Case# 157879. NCC/b

FYI: Convergys is no longer assisting with Technical call volume. NCC/b

ATTENDANCE/ADHERENCE: CVG ATT: 91%, ADH: 91%, BOISE ATT: 88%, ADH: 95%, WEST ATT: 89%, ADH: 89%. NCC/b

(1/1) Pocatello Customer Service: MTD Qual: 278/320 - 86.9% WTD Qual: 67/81 - 82.72% MTD Cred: 177/213 - 83.1%. Jim (c)convergys

(1/1) Pocatello Customer Service: MTD Qual: 255/291 87.62% WTD Qual:67/81 82.72% MTD Cred: 192/231 83%. (c)convergys

Stats (overall): ATT: 161791, ANS: 130362, ABD: 1446, BSY: 16983, ASA: 101, SL: 55%, OCC: 86%, HT: 420. NCC/b

1of2:Stats, MB-ASA: 154, SL: 41%, OCC: 84%, CRG-ASA: 52, SL: 92%, OCC: 90%, Tec-ASA: 62, SL: 46%, OCC: 95%, ACT-ASA: 52, SL: 75%, OCC: 92%, SST-ASA: 93, SL: 62%, OCC: 91%, SPS-

2of2:ASA: 32, SL: 79%, OCC: 89%, HS-ASA: 66, SL: 96%, OCC: 88%, PRT-ASA: 58, SL 100%, OCC: 82%. NCC/b

Auto Quality in Pocattello is just ringing. VT# 249113