9/11 Pager Messages
2001-09-11
07:35:33
Arch
[0971974]
B
ALPHA
ISHD1378443 - PredictiveDialer - SITMAN PAGE-Dialer Analysts unable to build todays campa
2001-09-11
07:35:35
Arch
[0971974]
B
ALPHA
igns. Davox dialer download completed at 5:50am cdt. Dialer A,B
2001-09-11
09:34:01
Arch
[0971974]
B
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted media link and is resubmitting emails. ETC 9am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
09:56:31
Arch
[0971974]
B
ALPHA
ISHD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. AD restarted
2001-09-11
09:56:33
Arch
[0971974]
B
ALPHA
media link and is resubmitting emails. New ETC 9:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
10:20:47
Arch
[0971974]
B
ALPHA
ISHD1378443 - PredictiveDialer - All Clear - SITMAN PAGE-Dialer Analysts able to pull todays campaigns at 7:16am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
10:54:28
Arch
[0971974]
B
ALPHA
IS
2001-09-11
10:54:30
Arch
[0971974]
B
ALPHA
HD1378435 - CTI-InternetSuite - SITMAN PAGE-Users continue to not receive screen pops. eMail resubmit 60% complete. Next status 10:30am cdt. - 990099 - 1.800.808.1058 options 2,1,1
2001-09-11
12:08:28
Arch
[0971974]
B
ALPHA
ISHD1378435 - CTI-InternetSuite - All Clear - SITMAN PAGE-All users able to receive screen pops as of 10:48am cdt. 1.800.808.1058 options 2,1,1
2001-09-11
16:25:38
Arch
[0971974]
B
ALPHA
ISHD1379958 - ServerOutage - PKCEXV006. Server giving reports of disk corruption. Server Ops investigating. Affecting 100 users. NO ETR. - - 1.800.808.1058 options 2,1,
2001-09-11
16:49:27
Arch
[0971974]
B
ALPHA
ISHD1379481 - IMPACT - All Clear - SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while
2001-09-11
22:11:45
Arch
[0971974]
B
ALPHA
ISHD1380617 - CTI-InternetSuite - SitMan Page: 85 users in Nashville and Ft. Worth not receiving screen pops. App Adm and AD engaged. No ETC. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:07:17
Arch
[0971974]
B
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - Group paged: CUSTOMER_SOLUTIONS_EMERGENCYGroup Message ID: 583 Message: SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Managemen
2001-09-11
23:07:57
Arch
[0971974]
B
ALPHA
2/02:and resubmitting cases. ECT 6:00AM CDT 6/12/2001. - 220022 - 1.800.808.1058 options 2,1,1
2001-09-11
23:33:58
Arch
[0971974]
B
ALPHA
1/02:ISHD1380617 - CTI-InternetSuite - SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. New ETC 2:30AM CDT
2001-09-11
23:34:24
Arch
[0971974]
B
ALPHA
2/02:- 1.800.808.1058 options 2,1,1
2001-09-12
01:42:21
Arch
[0971974]
B
ALPHA
ISHD1380617 - CTI-InternetSuite - All Clear - SitMan Page: SITMAN PAGE-All users ab
2001-09-12
01:42:23
Arch
[0971974]
B
ALPHA
le to receive screen pops as of 12:15am cdt. 1.800.808.1058 options 2,1,1
2001-09-12
02:41:51
Arch
[0971974]
B
ALPHA
ISHD1380870 - CTI-InternetSuite - SitMan Page: All Nashville users are again not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559 . No ETC - 2
2001-09-12
02:41:53
Arch
[0971974]
B
ALPHA
20022 - 1.800.808.1058 opti