9/11 Pager Messages
2001-09-11
09:40:23
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ALPHA
|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and im
2001-09-11
09:40:25
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ALPHA
pacting access to Status Agent. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213
2001-09-11
10:08:18
Arch
[0983314]
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ALPHA
|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db
2001-09-11
10:08:19
Arch
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ALPHA
is now able to accept new connections. Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2
2001-09-11
10:08:31
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ALPHA
OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0007 |299 -2/2
2001-09-11
13:04:26
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ALPHA
Leola Chu|LCHU-PACKOUT |408 527-7923 - Unable to backflush so# 41433977,ss88 VP EXPEDITE NEED TO SHIP ASAP Order line has|121
2001-09-11
14:09:27
Arch
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ALPHA
biwillia|can u join the SJPROD cutover bridge: 1-877-525-15
2001-09-11
14:09:29
Arch
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ALPHA
99, x700073
2001-09-11
14:30:25
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ALPHA
|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169
2001-09-11
14:53:08
Arch
[0983314]
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ALPHA
LUCIO VILLALOBOS|LVILLALO-PICK RELEASE |523-8189512, 523-8189195 - Hi! We are having troubles with the order 41636774 S.S. 1 L. 1 we opened|139
2001-09-11
15:10:27
Arch
[0983314]
A
ALPHA
|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205
2001-09-11
15:41:12
Arch
[0983314]
A
ALPHA
|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220
2001-09-11
17:12:06
Arch
[0983314]
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ALPHA
|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11
2001-09-11
17:12:08
Arch
[0983314]
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ALPHA
Sep 12:32 PT NO ETU. Ops 408.527.0007 |208
2001-09-11
18:46:37
Arch
[0983314]
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ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220
2001-09-11
20:19:29
Arch
[0983314]
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ALPHA
|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support i
2001-09-11
20:19:31
Arch
[0983314]
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ALPHA
nvestigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230
2001-09-11
21:33:51
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ALPHA
|P1 UPDATE/CLOSE
2001-09-11
21:33:53
Arch
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ALPHA
PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229
2001-09-11
22:18:23
Arch
[0983314]
A
ALPHA
|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215
2001-09-11
23:32:24
Arch
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ALPHA
|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218