9/11 Pager Messages
2001-09-11
09:07:50
Arch
[1006965]
B
ALPHA
(29)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to p
2001-09-11
09:07:52
Arch
[1006965]
B
ALPHA
rocess credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:22
Arch
[1006965]
B
ALPHA
(30)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:17
Arch
[1006965]
B
ALPHA
(31)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced
2001-09-11
10:07:19
Arch
[1006965]
B
ALPHA
to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:49
Arch
[1006965]
B
ALPHA
(32)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:07
Arch
[1006965]
B
ALPHA
(7)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been re
2001-09-11
13:21:09
Arch
[1006965]
B
ALPHA
routed to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:16
Arch
[1006965]
B
ALPHA
(8)Initi
2001-09-11
13:36:18
Arch
[1006965]
B
ALPHA
al X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:54
Arch
[1006965]
B
ALPHA
(9)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:35
Arch
[1006965]
B
ALPHA
(10)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switc
2001-09-11
13:40:37
Arch
[1006965]
B
ALPHA
hes. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:16
Arch
[1006965]
B
ALPHA
(11)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:16
Arch
[1006965]
B
ALPHA
(14)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables correct
2001-09-11
15:38:17
Arch
[1006965]
B
ALPHA
ed. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:54
Arch
[1006965]
B
ALPHA
(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble
2001-09-11
17:10:56
Arch
[1006965]
B
ALPHA
m has been
2001-09-11
17:11:24
Arch
[1006965]
B
ALPHA
(1
2001-09-11
17:11:26
Arch
[1006965]
B
ALPHA
6)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:11
Arch
[1006965]
B
ALPHA
(17)Traffic from Sac4 has been rerouted. Sac4 is clos
2001-09-11
17:15:13
Arch
[1006965]
B
ALPHA
ed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:26
Arch
[1006965]
B
ALPHA
(18)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for
2001-09-11
18:03:28
Arch
[1006965]
B
ALPHA
their customer reps. STATUS: Problem has been
2001-09-11
18:03:56
Arch
[1006965]
B
ALPHA
(19)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:35
Arch
[1006965]
B
ALPHA
(20)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing dat
2001-09-11
19:49:37
Arch
[1006965]
B
ALPHA
a. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:05
Arch
[1006965]
B
ALPHA
(21)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM