9/11 Pager Messages

|NETWORK-P1 NOTICE #4243506 |Mexicocity-gw is down impacting mexico city feild sales office call managers. Minimum business impact due to time of day. Support is investigating. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |232

|NETWORK-P1 UPDATE #4243506 |Mexicocity-gw is down impacting FSO call managers. No impact due to time of day. Support investigating power outage. Next update at 05:30 PT. OUTAGE START: 11 Sep 03:14 PT NO ETU. Ops 408-527-0007 |226

|NETWORK-P1 CLOSE PENDING #4243506 |Mexicocity-gw and FSO call managers are up. No impact due to time of day. Service was restored once power came up. OUTAGE START: 11 Sep 03:14 PT END: 11 Sep 04:25 PT Ops 408-527-0007 |219

|CCO-P1 NOTICE #4243775 |sendmail down on cco-sj-1. Minimal impact due to load balancing on cco-sj-2 and -3. Support investigating. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187

|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT

NO ETU. Ops 408.527.0007 |213

rloura|If you haven't seen it yet, two planes crashed into the two WTC towers at 9am this morning.

rloura|If you haven't seen it yet, two planes crashed into the two WTC towers at 9am this morning.

|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is now able to accept new connections. Status Agent is also available. ERP_dba's restarted instance

to restore service. -1/2

OUTAGE START: 11 Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0

007 |299 -2/2

|CCO-P1

UPDATE #4243775 |cco-sj-1 not responding. Support removing host from service to allow apps availibility on cco-sj-2 and -3. OUTAGE START: 11 Sep 06:19 PT NO ETU. Ops 408.527.0007 |187

amitra|John Bruno's

Direct Reports: Per Lance Perry, please call bridge 408.527.2663 id id700071 immediately. Thank you, Al/Ops

|CCO-P1 CLOSE PENDING #4243775 |cco-sj-1

has been brought back in to service. Support continues to investigate cause of outage. OUTAGE START: 11 Sep 06:19 PT END: 11 Sep 08:00 PT Ops 408.527.0007 |196

|VOICE-P1 NOTICE #42

44044 |No calls able to go through to EMEA due to high load on national and international circuits. Voiceservices investigating. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |202

mharmon|For Pat, she's going to office to pick up computer & then going back home. RTP is on voluntary evacuation.

"Keith Koo"|The Sr Staff mtg for today has been cancelled |Team, Due to today's events. Lanc

e's Sr Staff meeting has been cancelled.|132

|POWER STATUS : No stage alerts at this time ||46

|VOICE-P1 UPDATE #4244044 |Calls to EMEA intermittent due to high load on national and international circuits. Voiceservices continuing to investigate. OUTAGE START: 11 Sep 08:31 PT NO ETU. Ops 4085270007 |205

|NETWORK-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network availability. SJ LAN support investigating issues with Code Red filters being removed. OUTAGE START: 11 Sep -1/2

11:05 PT NO ETU. Ops 408.527.0007 |268 -2/2

|VOICE-P1 NOTICE #4244564 |Multiple lan switches bouncing in various Site 4 Bldgs. Site 4 experiencing intermittent network and IP phone availability. SJ LAN support investigating issues with Code Red filters. OUTAGE START: 11 Sep -1/2

11:05 PT NO ETU. Ops 408.527.0007 |265 -2/2

|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169

|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on national and international circuits. Voice Services investigating. Next update at 16:00 PT. OUTAGE STA

RT: 11 Sep 08:31 PT NO ETU. Ops 408.527.0007 |233

|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007 |217

|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilizing. SJ LAN support working on desktop clusters to restore redundancy. OUTAGE START: 11 Sep 11:05 PT NO ETU. Ops 408.527.0007

|215

cchurchi|I have sent email and vmail to you with additional netapp info. Chuck

lperry|JB, things are under control here, most employees offsite. I may leave shortly myself. Call if you need anything. Lance

|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205

|VOICE-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:30 PT Ops 408.527.0007 |22

4

|NETWORK-P1 UPDATE #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support working on upgrading code on redundant gateway. OUTAGE START: 11 Sep 11:05 PT ETU: 11 Sep 13:

30 PT Ops 408.527.0007 |226

pburleig|I am leaving office, but within 1 hour will be fully available via pager, e-mail, or phone mail. thx. Pat

|NETWORK-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |233

|VOICE-P1 CLOSE PENDING #4244564 |Site 4 network service restored and IP phone services stabilized. SJ LAN support upgraded code on gateway to restore redundancy. OUTAGE START: 11 Sep 11:05 PT END: 11 Sep 12:30 PT Ops 408.527.0007 |231

|P1 NOTICE #42

44953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220

|NETWORK-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO

ETU. Ops 408.527.0007 |207

|VOICE-P1 NOTICE #4245013 |SJ Site 4 Phase B experiencing network and voice service degradation. SJ network and voice services support investigating. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408.527.0007 |205

|VOICE-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degrad

ation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

527.0007 |242 -2/2

|NETWORK-P1 UPDATE #4245013 |SJ Site 4 Phase B experiencing desktop network and voice service degradation. Support working to remove all Code Red filters from Site 1, 2, 3, 4, 5 in SJ LAN. OUTAGE START: 11 Sep 12:30 PT NO ETU. Ops 408. -1/2

527.0007 |244 -2/2

|NETWORK-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice servic

es stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

13:10 PT Ops 408.527.0007 |260 -2/2

|VOICE-P1 CLOSE PENDING #4245013 |SJ Site 4 Phase B desktop network and voice services stable and restored. Support removed all Code Red filters from Site 4 in SJ LAN to stabilize services. OUTAGE START: 11 Sep 12:30 PT END: 11 Sep -1/2

13:10 PT Ops 408.527.0007 |258 -2/2

|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning too

l to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |208

|VOICE-P1 UPDATE #4244044 |Calls between US and EMEA intermittent due to high load on

national and international circuits. MCI and Sprint expect phone lines to become stable by tomorrow afternoon. Voice Services support monitoring -1/2

OUTAGE START: 11 Sep 08:31 PT ETU: 12 Sep 12:00 PT Ops 408.527.0007 |299 -2/2

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unava

ilable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220

|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support investigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230

|P1 UPDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to re

store service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to replace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215

|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OU

TAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218