9/11 Pager Messages

|ERP-P1 NOTICE #4243807 |SJPROD down. ERP production db unable to accept new connections and impacting access to Status Agent. Support escalation in progress. OUTAGE START: 11 Sep 6:33 PT NO ETU. Ops 408.527.0007 |213

|ERP-P1 UPDATE/CLOSE PENDING #4243807 |SJPROD db instance on host high was hung and is now up. ERP production db is now able to accept new connections. Status Agent is also available. ERP_dba's restarted instance to restore service. -1/2

OUTAGE START: 11

Sep 6:33 PT END: 11 Sep 7:00 PT Ops 408.527.0007 |299 -2/2

"Williams, William"|setting up schedule |for warroom now. -b|60

"Keith Koo"|The Sr Staff mtg for today has been cancelled |Team, Due to today's events. Lance's Sr Staff meeting has been cancelled.|132

Venkat Kirishnamurthyi|Re: 7 habits |Hi Todd, The user : franklin passwd : covey then select : Enter New Survey Results then it will ask for the access code and the name. Thanks Venkat "Glenn, Todd" wrote: > it asks me for a user name -1/2

and password - what's the username? > (assuming the access code is the password). I tried Kirishnamurthyi > as the username - didn't work. >|375 -2/2

schang|Please call me at (408) 526-8701 if you get a chance. Not urgent. - SJ

schang|Please call me at (408) 526-8701 if you get a chance. Not urgent. - SJ

|P1 NOTICE #4244617 |CCEWP unavailable on ladybird impacting content delopyment to CCO

. Support is investigating. OUTAGE START: 11 Sep 11:21 PT NO ETU. Ops 408.527.0007 |169

|P1 CLOSE PENDING #4244617 |CCEWP available on ladybird. Clients can deploy content to CCO. Support restarted applic to restore service. OUTAGE START: 11 Sep 11:21 PT END: 11 Sep 12:05 PT Ops 408.527.0007 |205

pburleig|I am leaving office, but within 1 hour will be fully available via pager, e-mail, or phone mail. thx. Pat

|P1 NOTICE #4244953 |sjc-i2prod has system resource issues impacting access to Demand Planning tool to forecast product demand. Support rebooting host. OUTAGE START: 11 Sep 12:32 PT ETU: 11 Sep 14:00 PT Ops 408.527.0007 |220

|P1 UPDATE #4244953 |sjc-i2prod still unavailable impacting access to Demand Planning tool to forecast product demand. Support continues to investigate. OUTAGE START: 11 Sep 12

:32 PT NO ETU. Ops 408.527.0007 |208

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support working to fix hive corruption to restore services to host and application. OUTAGE START: 11 Sep 12:32 PT NO ETU. djaramil 408.527.0007 |220

|P1 NOTICE #4245646 |outback-ams and outback-ams1 down impacting availability of NATKIT - NSA's customer network troubleshooting application - in EMEA. Support inve

stigating. OUTAGE START: 11 Sep 17:09 PT NO ETU. Ops 408-527-0007 |230

|P1 U

PDATE/CLOSE PENDING #4245646 |NATKIT, NSA's customer network troubleshooting application in EMEA is available. Support rebooted servers to restore service. OUTAGE START: 11 Sep 17:09 PT END: 11 Sep 18:28 PT Ops 408-527-0007 |229

|P1 UPDATE #4244953 |sjc-i2prod and Demand Planning tool still unavailable. Support attempting to bring dev server into production to rep

lace corrupted server. OUTAGE START: 11 Sep 12:32 PT NO ETU. Ops 408.527.0007 |215

|P1 CLOSE PENDING #4244953 |sjc-i2prod and Demand Planning tool are up. Support replaced corrupted server with development server to restore service. OUTAGE START: 11 Sep 12:32 PT END: 11 Sep 20:31 PT Ops 408.527.0007 |218