9/11 Pager Messages

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: elcapitan.sjc.ebay.com/System Monitor/Solaris System Information, CRITICAL: Solaris System System Load was above 22#.

Frm: DL-eBay-CS-Ewatch Sub: NEW CEI: 09/11/01 Register Confirmation Problems Txt: REMEDY: HD18047 55 complaints rec'd so far between 9:28 pm and 10:30 pm - have not been able to duplicate. NEW CEI: 09/11/01 Register Confirmation Prob

lems Ti

Frm: DL-eBay-CS-Ewatch Sub: NEW CEI: 09/11/01 Core Sell Acct Reg = CA currency Txt: REMEDY: HD18049 NEW CEI: 09/11/01 Core Sell Acct Reg = CA currency Timestamp: 02:31 PDT Hello Customer Support! A CEI has been added to Kana to address the

Frm: Miehe, Jeremy Sub: RE: NEW CEI: 09/11/01 Core Sell Acct Reg = CA currency Txt: Problem resolved rolling back cgi4 and scgi. -----Original Message----- From: DL-eBay-CS-Ewatch Sent: Tuesday, September 11,

2001 3:14 AM To: 8778186159@sky

Frm: ProactiveNet.po

werdyne@powerdyne.ebay.com Sub: CRITICAL Txt: bowser.sjc.ebay.com/Log File Monitor/bowser - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: DL-eBay-CS-Ewatch Sub: UPDATED CEI: 09/11/01 Register Confirmation Problems - FIXED Txt: REMEDY: HD18047 FIXED - Code rolled back to e216-

R10 on CGI4 and SCGI UPDATED CEI: 09/11/01 Register Confirmation Problems - FIXED Timestamp: 04:4

Frm: DL-eBay-CS-Ewatch Sub: UPDATED CEI: 09/11/01 Core Sell Acct Reg = CA currency - FIXED Txt: REMEDY TICKET: HD18049 Fixed - Rolled back code to e216-R10 on CGI4 and SCGI. UPDATED CEI: 09/11/01 Core Sell Acct Reg = CA curr

ency - FIXED Tim

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: bowser.sjc.ebay.com/Log File Monitor/bowser - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: bowser.sjc.ebay.com/Proactive Agent Status Monitor/ProactiveNet Agent Status, CRITICAL: Agent Status Availability was below 100% during the past 7 minutes.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: pinky.sjc.ebay.com/Log File Monitor/pinky.sjc - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: cab.sjc/Log File Monitor/cab.sjc - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: magneto.sjc.ebay.com/Log File Monitor/magneto - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: gambit.sjc/Log File Monitor/gambit - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: Pro

activeNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: exete

r.sjc.ebay.com/Log File Monitor/exeter.sjc, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: beetle.s

jc/Log File Monitor/beetle.sjc - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#

.

Frm: ProactiveNet.powerdyne@powerdyne.eba

y.com Sub: CRITICAL Txt: faragut.sjc.ebay.com/Log File Monitor/faragut /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: bongo.sjc.ebay.com/Log File Monitor/bongo.sjc - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000#.

Frm: ProactiveNet.powerdyne@powerdyne.ebay.com Sub: CRITICAL Txt: pinky.sjc.ebay.com/Log File Monitor/pinky.sjc - /var/adm/messages, CRITICAL: Log File Occurrences was above 0.000

#.

Frm: Operation

s Remedy Sub: ECR: Karen Nelson: Run qeries find bad accounts Txt: CHG000000011216:Date- 9/11/01 12:00:00 AM:Time- ASAP

Frm: Operations Remedy Sub: ECR: Beatrice Chiriacescu: Run query to fix bad billing_currency_ Txt: CHG000000011223:Date- 9/11/01 12:00:00 AM:Time- ASAP

Frm: Seibt, Garrett Sub: N

ew CEI : 09/11/01 World Trade Center Items for sale Txt: FYI CEI ONLY! CEI to address members complaining about World Trade Center Items for sale on the site. no HD

needed New CEI : 09/11/01 World Trade Center Item

Frm: DL-eBay-CS-Ewatch Sub: NEW CEI: 09/11/01 Our response to today's tragedyK Txt: Team, Tracking HD #18093 NEW CEI: 09/11/01 Our response to today's tragedy Timestamp: 16:45 PDT Hello Customer Support! Today has been a terrible day for th

Frm: Operations Remedy Sub: ECR: Karen Nelson: Run query to fix ebay_account_balances record Tx

t: CHG000000011235:Date- 9/11/01 12:00:00 AM:Time- ASAP

Frm: Operations Remedy Sub: ECR: Karen Nelson: Run qu

ery to look for account records for "ba Txt: CHG000000011236:Date- 9/11/01 12:00:00 AM:Time- ASAP