9/11 Pager Messages
2001-09-11
09:07:40
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(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:14
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(10)PD: 10:06 9/11/2001
2001-09-11
09:08:16
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...Dave/BD/EM
2001-09-11
09:08:48
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(11)Zephyr Hills unable to access CCPS. System timing out.. Please call the Event Management 816-501-6590 to report any impact to your center...
2001-09-11
10:07:06
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(12)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the
2001-09-11
10:07:08
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server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:44
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(13)800-733-4822*3....Dave/BD/EM
2001-09-11
10:59:06
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(14)Frank, Debbie, Lovit or Mark, If you can get an outside line, please call me asap. Shannan 407.291.6587
2001-09-11
13:21:03
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(15)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted t
2001-09-11
13:21:05
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o SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:07
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(16)Initial X4229941 12:30 09/11/2001. PROB: We
2001-09-11
13:36:09
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bOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:44
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(17)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:18
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(18)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull
2001-09-11
13:40:20
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reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:56
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(19)he c
2001-09-11
13:40:58
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hanges on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:10
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(20)Restoral X4229941. PROB: Web OE - App errors in Short and Lon
2001-09-11
15:38:12
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g Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:39
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(21)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:17
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(22)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasl
2001-09-11
17:11:19
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ey/em
2001-09-11
17:14:39
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(23)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:00
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(24)Update 423285
2001-09-11
18:03:02
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7. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:37
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(25)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:18
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(26)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP:
2001-09-11
19:49:20
Arch
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Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:54
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(27)n corrected. All centers on the Aspect Rel.6 and 7 switches
2001-09-11
19:49:55
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have been processed resolving @ 18:37cdt....JoeEM