9/11 Pager Messages

(29)AS400B: SERS: SA9526C, Load/Merge/Grouping has began.

(30)AS400B: SERS: The system is now unlocked and ready for use.

(31)AS400B: SERS: USA Report Detail file NDM transfer to TSOV has completed.

(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps

are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(1)PD: 10:06 9/11/2001...Dave/BD/EM

(2)OM, XLINK, and LogManager are up. LTD and Tandy orders processed successfully. NDM's verified. (Mike Shapiro, VCS Prod. Support)

(3)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STAT

US: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(4)800-733-4822*3....Dave/BD/EM

(5)C08091259460: LMS AND RESOLVE CONDITIONS ARE LOADED

(6)C08091330262: COMPAS ONLINES ARE UP. C4-COMPLETED SUCCESSFULLY.

(7)C08091401783: TM AND LEC MADE THE SLA

(8)C08092227274:

LMS AND RESOLVE CONDITIONS ARE LOADED

(9)C08092257054: COMPAS ONLINES ARE UP. C4-COMPLETED SUCCESSFULLY.

(10)C08092327659: TM AND LEC MADE THE SLA

(13) THIS IS A TEST ONLY!!!!!! I need Robert and Felicita to call me at 7447 when you get this page. Thanks.. Carolyn Jones

(14)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will

reopen at 07:00 CDT on Wednesday 9/12/01

(15)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitma

n/Babette 800-733-4822*

(16)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(17)Update 4232857. PROB: IEX Time sta

mp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(18)he changes on Rel. 6 switche

s and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(19)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(20)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for

their customer reps. STATUS: Problem has been

(21)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(22)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(23)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS:

Problem has been

(24)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s tha

t IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(25) scanner is down productivity is not an issue at this point. Service order has been issued to correct the problem ETA 9/12pm Carolyn 854-7447

(26)Restoral 4232857

. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(27)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM

(28) Scanner has been fixed thanks to Mike Stewart.Service order has been down graded to a pm which will happen COB WED.Carolyn 854-7447