9/11 Pager Messages

(31)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(32)PD: 10:06 9/11/2001...Dave/BD/EM

(1)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer R

eps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(2)800-733-4822*3....Dave/BD/EM

(3)15-10 AM STATS OFFERED 100, HANDLED 95.

I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.

(4)Initi

al X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(6)Restoral X4229941. PROB: Web OE - App errors in Short an

d Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(8)16-4PM STAF

F OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.

(9)Restoral 4232857. PROB: IEX Time stamp issue. IEX

feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(10)n co

rrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM