9/11 Pager Messages
2001-09-11
09:08:12
Arch
[1137749]
B
ALPHA
(23)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:33
Arch
[1137749]
B
ALPHA
(24)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:36
Arch
[1137749]
B
ALPHA
(25)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server wa
2001-09-11
10:07:38
Arch
[1137749]
B
ALPHA
s bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
Arch
[1137749]
B
ALPHA
(26)800-733-4822*3....Dave/BD/EM
2001-09-11
13:36:39
Arch
[1137749]
B
ALPHA
(27)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are una
2001-09-11
13:36:41
Arch
[1137749]
B
ALPHA
ble to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:07
Arch
[1137749]
B
ALPHA
(28)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
15:38:36
Arch
[1137749]
B
ALPHA
(29)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Per
2001-09-11
15:38:38
Arch
[1137749]
B
ALPHA
son tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:15:51
Arch
[1137749]
B
ALPHA
(30)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resu
2001-09-11
17:15:53
Arch
[1137749]
B
ALPHA
me operation tommorrow morning.
2001-09-11
19:49:57
Arch
[1137749]
B
ALPHA
(31)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:20
Arch
[1137749]
B
ALPHA
(32)n corrected. All centers
2001-09-11
19:50:22
Arch
[1137749]
B
ALPHA
on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM