9/11 Pager Messages
2001-09-11
09:08:03
Arch
[1152488]
C
ALPHA
(20)Initial 4236478 08:04 09/11/2001. PROB: Zep
2001-09-11
09:08:05
Arch
[1152488]
C
ALPHA
hyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
Arch
[1152488]
C
ALPHA
(21)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:31
Arch
[1152488]
C
ALPHA
(22)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks.
2001-09-11
10:07:33
Arch
[1152488]
C
ALPHA
STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:04
Arch
[1152488]
C
ALPHA
(23)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:16
Arch
[1152488]
C
ALPHA
(24)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wed
2001-09-11
13:21:18
Arch
[1152488]
C
ALPHA
nesday 9/12/01
2001-09-11
13:36:33
Arch
[1152488]
C
ALPHA
(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge
2001-09-11
13:36:35
Arch
[1152488]
C
ALPHA
initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
Arch
[1152488]
C
ALPHA
(26)3. NXTUPD: 14:30 9/11/2001...Ry
2001-09-11
13:37:05
Arch
[1152488]
C
ALPHA
an/jb/em
2001-09-11
13:40:54
Arch
[1152488]
C
ALPHA
(27)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrec
2001-09-11
13:40:56
Arch
[1152488]
C
ALPHA
t time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:28
Arch
[1152488]
C
ALPHA
(28)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:29
Arch
[1152488]
C
ALPHA
(29)Restoral X4229941. PROB: Web OE - App er
2001-09-11
15:38:31
Arch
[1152488]
C
ALPHA
rors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:07
Arch
[1152488]
C
ALPHA
(30)Update 423
2001-09-11
17:11:09
Arch
[1152488]
C
ALPHA
2857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:36
Arch
[1152488]
C
ALPHA
(31)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:19
Arch
[1152488]
C
ALPHA
(32)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will r
2001-09-11
17:15:21
Arch
[1152488]
C
ALPHA
esume operation tommorrow morning.
2001-09-11
18:03:41
Arch
[1152488]
C
ALPHA
(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
18:03:43
Arch
[1152488]
C
ALPHA
stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:09
Arch
[1152488]
C
ALPHA
(2)corrected. All centers
2001-09-11
18:04:11
Arch
[1152488]
C
ALPHA
on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:48
Arch
[1152488]
C
ALPHA
(3)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect tim
2001-09-11
19:49:50
Arch
[1152488]
C
ALPHA
e data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:14
Arch
[1152488]
C
ALPHA
(4)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM