9/11 Pager Messages

From Kristin Allbright Sub:x75245 remedy#10024876 Communications to Puerto Rico buying office were down due to circuit issue. Circuit has recovered. AT&T still engaged to find resolution. Msg:

cjbacon 72156 FSGLOBAL FYI| FS has received 5 calls from ASDA sites stating all service scales are not communicating. |Sent at 02:05

From Carl Bettaney Sub:UKHD X Brackmills hanging garment sorter printers were unavailable from 00:27 to 02:40. Cause TBC. CB. Msg:

From Heath Noland: Change Control # 537950. Stop and Restart EPWFFST on P1. Change Successful, Completed at 02:05.

cjbacon 72156 FSGLOBAL FYI| Store Item Team determined ASDA scale communication issue is due to a missing file in GB chain. Sent down change record 536677 that uses this missing file.Causing bogus ...

communications messages to display in the Store Notices Screen on SMART. Store Item Team sending out E-Change in the a.m. All scales are working. |Sent at 02:12

From Kristin Allbright Sub:x75245 remedy mainframe#404446 Control room unable to log onto some DCs. Host team found r-dccipp2-2 had channel error. Known Cisco bug. Host testing new code tomorrow. ...

Msg:

jabridg 74648-- FYI: CC 537242, updating logging on stores switches at 323-333 is finished, was successful had no issues Sent at 02:25

From Carl Bettaney Sub:UKHD All CICS regions locked out between 07:50 and 08:20. Support Investigating. Msg:

From E-FLASH Sub:FLASH SALES Msg:DIV_A 12.2%,11.3%,7.5%,7.8% DIV_B 9.2%,5.7%,7.7%,7.8% DIV_D 13.8%,10.8%,7.3%, 7.6% DIV_E 13.1%,10.3%,7.5%,7.8% DIV_T 10.8%,8.1%,7.7%,7.9% DIV_U ...

9.8%,5.9%,7.6% ,7.6% AT 02:39

From E-FLASH Sub:FLASH SALES Msg:WM_GM 10.2%,7.3% WM_SPEC 10.3%,8.1% WM_TOT_BOX 10.2%,7.4%,7.6%,7.7% SC_GM 11.3%, 7.6% SC_FOOD 15.2%,12.5% SC_SPEC 11.1%,8.9% SC_TOT_BOX ...

12.6%,9.6%,7.6%,7.8% NM_TOT_BOX 21.1%,15.8%,6.7%,6.8% WM/SC_TOT_BOX 11.3%,8.5%,7.6%,7.7% $301,527,607 $1,157,891,507 SAMS_TOT_BOX 8.4%,7.2%,3.7%,3.7% AT 02:39

From Heath Noland: CC 537056 to switch the primary and secondary FastE networks at 6035 was successful.

From Heath Noland: CC 534433 to implement VIPA/OSPF at DC 03, 08, 27, 35 successful

From Rodney Middleton Sub:TCPIP bounce at DC's 6003, 08, 27 and 35 completed at 03:25. IPL of WMP4 on SAH res completed at 04:09. No impacting issues.

From Kristin Allbright Sub:x75245 remedy#10025448 store 874 errors on fibers connected to upc2. replaced card with one from upc1 and sending service to replace the bad card. Msg:

From Brad Gartside: Brad Gartside 74743 CC# 537132 Add Argus pharmacy adjudicator to ePay pharmacy Change Successful

From Joe Speagle

Sub:store 1808 is Steamboat Springs, CO is down on communications also have 4 other sites in CO on ADB, AT&T is investigating at this time.

From Guillermo Garcia Quintero Sub:cc 535184 change WAN IP address for Sam's 6546 Brazil Msg:Memo Garcia ext. 73296 cc successfully applied confirmed with in country contacts.

From Carl Bettaney Sub:UKHD X SPS2 and SAPPS unavailable due to batch overrun ETAs 13:55 and 14:45 respectively. CB. Msg:

mjeffer 73105 DFPHILL FYI| 3 day out backups: 4964 GB site-drive repl, bkup passed; 4659 GB site-drive cleaned, bkup passed; 3813 MX site-drive repl, bkup passed; 8209 has IBM backup solution in ...

pilot-IBM dispatched |Sent at 07:22

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN the eeco system keeps loosing power looks like the power integrity down time 5.5 hours very high cust. imp |Sent at 07:28

From Martin Jackson Sub:CC 535739 mknamed/mkbootptab update successful -- DUS installed overnight to 1000 stores, spot checked by mhj. Msg:

From Pat Peterson - ISD: P1E is 40.90%, P1E1 is 25.53%, P1E2 is 46.41%, P1E3 is 38.38% and P1E4 is 33.40%. FI21E is 71.62%.

tlirons 277-2160 DNGAS ESCAL| Club 8228 going thru remodel. Fiber for gas station got cut. Wachter dispatched. Eta for 8:30 CST. Club opened at 7:00am CST. |Sent at 08:00

From Guillermo Garcia Quintero Sub:Remedy # 10001635 Msg:Issue with network fixed for gk01; ticket sent

back to ACSM due to "stopped at action cancelled...message" "2001-09-11

rausher 72804 DFPHILL FYI| Total=976,FS=663,Vend=313,>12=589,Exceptions=none.Midnight goal=400,FS=527,Vend=290. |Sent at 08:16

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN got power issue fixed auto gas is tring to get the pc back up down time 6 hours 15 min |Sent at 08:18

From Carl Bettaney Sub:UKHD C SPS2 Available at 13:51. CB Msg:

camccor 72444 DNGAS DE-ESCAL| s#8228;WINSTON-SALEM, NC;gas station up;fiber cut repaired;down time:2hours |Sent at 08:37

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN shiping a new gas pc no eta at this time will page with eta when i get it down time 7 hours |Sent at 08:54

From Mark Porter: we have added an extra set of eyes to the intrusion watch. - p

orter

c2drake 73934 DNGAS ESCAL| 8257 SAM'S NASHVILLE (N), TN eta is 20:00CST for the new gas pc to be onsite |Sent at 09:03

From Sharon Bell Sub:Per Ken Gish, please report to DGTC North Conference Room now! Msg:

From Ken Kelly Sub:PRN can broadcast CNN over PICS, but Karen Sinning indicated that it would take the approval of Tom Coughlin to get this done. Ken Msg:

From Monica Kelly Sub:I apologize I couldn't get them off the phone , if you need to talk with me I am at 75242 - Monica Kelly Msg:

From Steven Meador Sub:ISD 10027390 Wachter unable to dial into radius. No problem found on our side. I was able to connect using his credentials. Wachter will be contacting their support to ...

investigate. Thanks Steven 73457 Msg:

From Ken Kelly Sub:Dave and Dan, we will probably lose satellite comms soon. We think that DISA will confiscate all satellite comms for security purposes. Ken Msg:

From Ken Kelly Sub:Dan and Dave, AT&T indicated that ALL provisioning efforts are on hold to stabilize existing comms. Ken Msg:

From Brad Anderson: Jay Allen is in a meeting right now to decide the appropriateness of showing CNN on PICS. - Brad

From Ken Kelly Sub:Dave and Dan, we will probably lose satellite comms soon. We think that DISA will confiscate all satellite comms for security purposes. Ken Msg:

From Ken Kelly Sub:Dan, we are thinking of postponing our leg move changes for tonight. What do you think? Ken Msg:

From Jerald Puckett Sub:ext 74868. Remedy Ticket 10024762 Replaced Failed A router at Associate store (4125). Router was replaced yesterday and failed last night. Msg:

From Ken Kelly Sub:Dan, PRN is closing their help desk and putting up a front end message stating they are closed due to their location in California. Ken Msg:

<FS_HEALTH OPEN=629 OVER 12=318 OVER 24=36 VENDOR OPEN=365 VENDOR OVER 24=189 > SENT: 9/11/2001 10:00:48 AM

From Margo Blunk Sub:Patty has called to cancel her mtg w/ you today. Msg:

From Reminder: Reminder - Subject: Patty Gorman - 800-462-5124 Location: Dan Phillips Start Time: 10:30:00 AM

From Margo Blunk Sub:Pls call Jeff Amos, he has an update on PICS - 73393 Msg:

From Paul Johnson - ISD Sub:PRN Help Desk shutting down. GCS, Field Support and Telecom alerted. Paul x75784

From Kevin Boyd - ISD Sub:CC #536826 ..DC6059 produce switch install..100% success thanks. God Bless America!! Msg:

From Margo Blunk Sub:Mark is at the armory getting a report of what is really going on Msg:

From Carl Bettaney Sub:UKHD C SAPPS Available at 14:48.FA Msg:

From Sha

ron Bell Sub:Please report to DGTC North Conference Room now. Msg:

From Rick Tuel Sub:Cafetorium prayer request Msg:Dan and Ken, I have had a request to use the Cafetorium for those who want to pray at 11:00. May I set that up? Rick Tuel, 7-5657

From Jake Bridges Sub:INC# 9943879, gift kiosks wasn't pinging remotely, had to remove

2 ip routes from core1-1 and core2-2...Jabridg ext.74648 Msg:

From Daniel Gano Sub:Store 807 Register Problems: Register 7 was logging errors, it was powered off and everything cleared up. Service has been sent. Msg:Daniel Gano-73991-ISDRemedy1 10027869

From Steve Stockwell Sub:News on HOld Msg:Dan, I just talked to Terry Berry. He was instructed by Lee Scotts office to pipe the news t

o the stores. We are working right now with him to get an ...

alternative music feed for this system at DGTC for MOHold. Will page when done. Steve Stockwell Manager, Telecommunications Wal-Mart Stores, ...

Inc. 501-277-3600 sastock@wal-mart.com Wal-Mart Confidential

From Steven R Bennett - ISD Sub:Germany1 Msg:Germany1 experienced an abend this morning; it is currently remirroring to its redundant server. Once the mirror is complete, we will bring up ...

Germany1 on the redundant hardware to eliminate hardware as the possible issue. ETA for completion of remirror is approximately 13:30CST. Steve 75921

From Philip Lett Sub:Remedy Ticket 678476 Msg:Printer PTR538 has been setup on HONTS852 for CMI/Travel in Bartlesville, Oklahoma. PWLett 74038

From Mike Nordin: Jay Allen still drafting response. He has Dan'snumber to notify about PICS. WMTV is

saying not right now due to copyright issues with rebroadcasting.

From Richard Folker Sub:#678540- ptr742 in bartlesville wasn't printing (or pinging)- site reset cable into printer NIC- working now. thanks folker Msg: Thanks, Richard Folker Network ...

Engineering DC/HO Team 501-277-3999 rafolke@wal-mart.com ****Wal*Mart confidential****

From Beverly Turrentine: Per Wes in WM TV, CNN News is being broadcast thru the Pics system in all Wal-Mart stores. Beverly Turrentine--Assist. to Jay Allen, SVP Corp. Affairs

jslay 72674-B/L- FYI- American Express center in New York is shut down. No impact to Wal-Mart due to redundant lines to 2 other centers. Sent at 11:19

From Rob Hartman Sub:International has a TV up and is able to view CNN at this time. Msg:

From Steven R Bennett - ISD Sub:Germany1 Update Msg:Germany1 remirroring is at 69% and 32%. ETA for mirror completion is 13:30CST. Will roll to redun

dant hardware after mirror completion. Steve ...

75921

From Carlos Reyes Sub:remedy # 10006979 st#3078 dbu fail, called the store and modem did not have power, power was restore to modem and dial back up is working. Carlos Reyes. 7335 Msg:

tbward 73981 FSGLOBAL ESCAL| Field Support received 4 calls from Clubs getting Member look-up timeout. GCS not finding any issues. All sites have recovered at this time |Sent at 11:54

From Cathy Alford Sub:Update... Msg:American Airlines - Flights 11 and 77.... United Airlines - Flights 93 and 175.... Pennsylvania crash was one of these United flights..... Mark

From Ken Kelly Sub:Dan and Dave, CNN indicated an EXTREME shortage of blood in NY and Wash. Does W-M want to investigate a blood drive to help out? Ken Msg:

From Cathy Alford Sub:Update Msg:At this time, only one plane unaccounted for - don't know which airline.... Mark

WMT: 46.23 0 |Page Sent 9/11/2001 12:05:03 PM

From Philip Lett Sub:Germany1 Update Msg:Germany1 rem

irroring is at 99% and 46%. ETA for mirror completion is 13:30CST. Will roll to redundant hardware after mirror completion. PWLett 74038

From Steven R Bennett - ISD Sub:Remedy Ticket #677253 Msg:Closed ticket above after verifying Server109 ADSM backup completed successfully. Steve 75921

From Philip Lett Sub:Germany1 Update Msg:Germany1 remirroring is at 100% and 79%. ETA for mirror completion is 13:30CST. Will roll to redundant hardware after mirror completion. PWLett 74038

From Sharon Bell Sub:The ISD VP/Director group wil

l convene at 1:30 in DGTC North Conference Room. Msg:

From Gregg Hames Sub:Security conference call with Concord is cancelled today. Msg:

From Reminder: Reminder - Subject: Security Conference Call / Concord bank Location: Rita's office Start Time: 2:00:00 PM

From Mark Porter: I have several copies of different plans that we found for Disaster Recovery. making copy for your office. mark

From Mark Porter: Fuel issue - We can not get extra diesel fuel, all Fuel Depots closed by Gov. Gas prices have increased already. We are preparing time estimates of how long we can run if ...

necessary, and potential to use from 6094 fuel farm. Mark

From Ken Kelly Sub:FYI. As a precaution, AT&T is closing all its facilities in the United States, except for essential network, customer care, data center, security and building-essential people. ...

Msg:

<FS_HEALTH OPEN=453 OVER 12=130 OVER 24=53 VENDOR OPEN=322 VENDOR OVER 24=63 > SENT: 9/11/2001 2:00:56 PM

From Steven R Bennett - ISD Sub:Germany1

Update Msg:Germany1 has completed the remirror process. We have rolled to the redundant hardware and now have launched the compression utility to identify ...

files with unknown compressed file formats. Steve 75921

From Raymond Holleman Sub:cc#538001 Msg:This change to create a share on Honts806 for perfdata collection has been installed and verified by Mike Smith.

mhzarag 75982-B/L- FYI - Effective immediately, Apps & Sys changes will require director appr. This includes daily changes not yet implemented today. Sent at 14:16

From Bryan Mann Sub:CC #537530 Msg:CC #537530 to stage Names updates for September new store is complete with no issues. Updates will take place at the 2:00 AM cycle of names.

From Ken Kelly Sub:Cisco has closed all domestic offices for today. They will resume normal work tomorrow. Support to be handled by Europe and Australia help desks. Ken Msg:

From David Blair Sub:Equant Service and Support Center remain OPEN. All domestic non-service related Equant associates have been sent home for the day. Msg:

From Zachary Truelove Sub:Remedy Ticket #678690 Msg:Paged about connectivity issues to honts513. No network issues found. Based on available information, appears to be application issue. App ...

vendor onsite and engaged.

From Scott Nicholas: Southwestern Bell has increased staff and added security at NOCs. Normal contacts for network issues. Thanks Scott Nicholas 277-5501

From Scott Nicholas: Sprint support is running with normal staffing. Thanks Scott Nicholas phone: 501-277-5501

From Scott Nicholas: MCI is running with normal staffing. Use normal channels for support issues. Thanks Scott Nicholas phone: 501-277-5501

From Royce Anderson Sub:Status RX Pharmacy Vendors Msg:PCS, NDC, WebMD, ARGUS, ESI, PAID, and ComCoTec all report that claims adjudication are operating normally, normal SUPPORT contact is still ...

in place for all.

From Reminder: Reminder - Subject: Carlos Davis Re: Project/Job Performance Location: Dan's Office Start Time: 3:30:00 PM

From Kevin Boyd - ISD Sub:Remedy #673625 Msg:Paged about Lantronics printer intermittently pinging. Determined that the printer was either misconfigured or the nic was bad. Tech onsite to ...

repair.

From Steven R Bennett - ISD Sub:Vendor Support Msg:Novell, Compaq and Data Technique will continue service and support as usual. If there are changes to this policy, we will be notified. Steve 75921

WMT: 46.23 0 |Page Sent 9/11/2001 4:00:06 PM

<FS_HEALTH OPEN=400 OVER 12=60 OVER 24=36 VENDOR OPEN=309 VENDOR OVER 24=56 > SENT: 9/11/2001 4:00:51 PM

From Reminder: Reminder - Subject: China Credit Cards with Dan Phillips, David Flanagin, Linda Dillman, Sam Jones Location: Linda Dillmans office Start Time: 4:30:00 PM

From Steven R Bennett - ISD Sub:Germany1 Update Msg:The compression utility scan is still in progress on volume1; no ETA. Steve 75921

From David Flanagin Sub:Rob please get with Ken Kelly asap to review your proposed fiber routes for the budget 75160 Dave F Msg:

From David Flanagin Sub:Dan I talked with Rob to go over the issue today but he can't meet today - he wants to do it first thing in the morning - Ken will meet with him Dave F Msg:

From Mike Nordin: Market Basket upd - Didnt load data from 09:45 - 14:30. Currently loading data. ETA to be current is 19:00. Per Randy Salley and Greg Hames. Additional updates expected from ...

Salley.

mrnordi 73806-B/L- Market Basket upd - Didnt load data from 09:45 - 14:30. Currently loading data. ETA to be current is 19:00. Updates to follow. Sent at 18:07

From Sharon Bell Sub:Please report to DGTC True North Conference Room at 7:00am Wednesday for a meeting prior

the Divisional Meeting. Msg:

From Steven R Bennett - ISD Sub:Germany1 Update Msg:The compression utility scan has completed on volume1; no files with unknown compressed file formats were identified. Steve 75921

mrnordi 73806-B/L- MB upd - Currently working on 3 reports for merchandising for 6am delivery: 1. Sales Lift by DC/Item 2. Sales/Forecast by DC/Item cont. Sent at 18:42

mrnordi 73806-B/L- MB upd - 3. Top Selling Items with "Disaster Item" Baskets. Progress updates will begin at 8pm, with updates on the hour. Sent at 18:46

From Kristin Allbright Sub:x75245 remedy#10031264 store 3032 down registers. upc1 bad and fiber missing in front closet. moved cables and registers up. sending service for switch and missing ...

fiber. Msg:

From Kristin Allbright Sub:x75245 change#538515 remove honts384 mailsweeper from the local director for hardware upgrade complete. successful. Msg:

<FS_HEALTH OPEN=422 OVER 12=114 OVER 24=57 VENDOR OPEN=273 VENDOR OVER 24=35 > SENT: 9/11/2001 8:00:46 PM

From Ray Adkins Sub:IDS Sensors - All is well

hpmille 75734-B/L- MB Upd - Sales Lift by DC/Item -draft report by 10pm.; Sales -vs- Forecast by DC/Item - target time changed to 11am with cust approval Sent at 20:29

hpmille 75734-B/L- MB Upd - Top Selling Items with "Disaster Item" Baskets - draft report by 10pm. Sent at 20:30

mwhelto 2047271 DNGAS ESCAL| Club 8237, Monroe, Louisiana: Gas Kiosk Down without power. *STORE HAS POWER* Electrician onsite checking power feed into the Kiosk from Club. Store is closed. DN=60 ...

minutes. |Sent at 21:11

From Kristin Allbright Sub:x75245 change#537582 local director change for seek.wal-mart.com postponed due to cables being in the wrong switch. informed internet team. Msg:

hpmille 75734-B/L- MB Upd 1 of 3 - Sales Lift by DC/Item - draft report ON TRACK for 10pm. Working through warehouse vs assembly. Sent at 21:29

hpmille 75734-B/L- MB Upd 2 of 3 - Sales -vs- Forecast by DC/Item - target t

ime 11am per customer. NO CHANGE. Sent at 21:30

hpmille 75734-B/L- MB Upd 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft report ON TRACK for 10pm. GM items hand keyed. Sent at 21:32

mwhelto 2047271 DNGAS ESCAL| Club 8237, Monroe, Louisiana: Gas Kiosk Down without power. *STORE HAS POWER* Electrician onsite found Transformer to Kiosk damaged. Local tility notified and will ...

have a CE onsite tonight to replace transformer. |Sent at 21:34

From Ray Adkins Sub:IDS Sensors - all is well

hpmille 75734-B/L- MB Upd - 1 of 3 - Sales Lift by DC/Item - draft report IN PROGRESS Sent at 22:32

hpmille 75734-B/L- MB Upd - 2 of 3 - Sales -vs- Forecast by DC/Item - target time 11am per customer. NO CHANGE. Sent at 22:33

hpmille 75734-B/L- MB Upd - 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft report IN PROG

RESS. Sent at 22:34

hpmille 75734-B/L- MB 23:00 Upd - 1 of 3 - Sales Lift by DC/Item - draft report COMPLETE. Sent at 23:22

hpmille 75734-B/L- MB 23:00 Upd - 2 of 3 - Sales -vs- Forecast by DC/Item - target time 11am. NOT STARTED. Sent at 23:24

hpmille 75734-B/L- MB 23:00 Upd - 3 of 3 - Top Selling Items with "Disaster Item" Baskets - draft report COMPLETE. Sent at 23:28

From Ray Adkins Sub:IDS Sensors - All is well

hpmille 75734-B/L- MB Upd - Mid-night - No changes from the 23:00 update. Sent at 00:26

hpmille 75734-B/L- MB 01:20 Upd - 1 of 3 Pages - Sales Lift by DC/Item - running final data. Sent at 01:34

hpmille 75734-B/L- MB 01:20 Upd - 2 of 3 Pages - Sales -vs- Forecast by DC/Item - target time 11am. Not starte Sent at 01:36

hpmille 75734-B/L- MB 01:20 Upd - 3 of 3 Pages - Top Selling Items with "Disaster Item" Baskets - running

final data. Sent at 01:37