9/11 Pager Messages
2001-09-11
09:08:01
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(7)Initial 423
2001-09-11
09:08:03
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6478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:25
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(8)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:29
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(9)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps
2001-09-11
10:07:31
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are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:04
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(10)800-733-4822*3....Dave/BD/EM
2001-09-11
13:17:03
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(11)RPM: WEB Order Entry problem. Conf bridge 888-282-5528 or 816-650-0799 #46601. Application error in short form when starting the process to enter an order. Anita
2001-09-11
13:21:15
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(12)U
2001-09-11
13:21:16
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pdate NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:31
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(13)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initi
2001-09-11
13:36:33
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ated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:03
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(14)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:52
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(15)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer re
2001-09-11
13:40:54
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ps. STATUS: Aspect has made t
2001-09-11
13:41:26
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(1
2001-09-11
13:41:27
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6)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:29
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(17)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers can
2001-09-11
15:38:31
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not order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:07
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(18)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
17:11:09
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n
2001-09-11
17:11:36
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(19)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:19
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(20)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:39
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(21)Upda
2001-09-11
18:03:41
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te 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:05
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(2
2001-09-11
18:04:07
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2)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:48
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(23)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time
2001-09-11
19:49:50
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stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:14
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(24)n corrected. All centers on the A
2001-09-11
19:50:16
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spect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM