9/11 Pager Messages

From: clarify@diesel.rose.hp.com Subject: Case Notice (Severity 2, zin) - Case C178932 has been sitting in queue gbita-service apps for 30 minutes. Please take appropr

iate action. Escalation to supervisor in 20 minutes. Notification uses elapsed time adjusted for Business Support Hours (8am - 5pm, Monday - Friday). Case Title Text: SAM error Case Number: C178932 Create Time: 09/11/2001 04:55:24 Severity: 2 - Seriou

********* Dispatch Time: 09/11/2001 04:57:24 Originator: dbrooks Current Own [41]

From: clarify@diesel.rose.hp.com Subject: Case C179053 forward/dispatch to gbita-fmn (Bass) - Case C179053 - a forward, dispatch, or reject has occurred to queue gbita-fmn. The customer severity is 1 - Critic and th

e priority is TBD. Case Title: fireman ise180 fail User upgraded his reflections in Aim and now gets an error --->Please take appropriate action. Contact: Terry Bass, TN-948-4730 Create Date: 09/11/2001 09:43:58 Current Owner: blt_link , Not Availabl P

art Description: fireman is [44]

From: clarify@diesel.rose.hp.com Subject: Case

C179055 forward/dispatch to gbita-fmn (Power) - Case C179055 - a forward, dispatch, or reject has occurred to queue gbita-fmn. The customer severity is 2 - Seriou and the priority is TBD. Case Title: fireman ise190 cnfg User cannot log into ISE190 --->

Please take appropriate action. Contact: Gord Power, TN-364-9022 Create Date: 09/11/2001 09:47:46 Current Owner: blt_link , Not Availabl Part Description: fireman is Originator: blt_link Site: HP [45]

From: clarify@diesel.rose.hp.com Subject: Case C179065 forward/dispatch to gbita-sam (Daemon) - Case C17906

5 - a forward, dispatch, or reject has occurred to queue gbita-sam. The customer severity is 2 - Seriou and the priority is TBD. Cas

e Title: sam usa-cnfg gbita ER 1606573r Customer is wanting to know why this case has not --->Please take appropriate action. Contact: blt_link Daemon, None Create Date: 09/11/2001 10:09:13 Current Owner: blt_link , Not Availabl Part Description: sam u

sa-c [47]

From: clarify@diesel.rose.hp.com Subject: Case C178960 forward/dispatch to gbita-sam (Burns) - Case C178960 - a forward, dispatch, or reject has occurred to queue gbita-sam. The customer severity is 3

- Medium and the priority is TBD. Case Title: essii ise29 using passwords that a coworker gave her. types in hello telnet user --->Please take appropriate action. Contact: Sheila Burns, TN-206-3334 Create Date: 09/11/2001 05:59:59 Current Owner: blt_l

ink , Not Availabl Part Description: Projec [48]

From: clarify@diesel.rose.hp.com Subject: Case C179076 forward/dispatch to gb

ita-fmn (Ronne) - Case C179076 - a forward, dispatch, or reject has occurred to queue gbita-fmn. The customer severity is 3 - Medium and the priority is TBD. Case Title: fireman ise181 fail problem: the cus can't access the ibs database through firem -

-->Please take appropriate action. Contact: Randy Ronne, TN-688-5936 Create Date: 09/11/2001 10:31:21 Current Owner: blt_link , Not

Availabl Part Description: fireman [49]

From: clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Burns) - Case C178960 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elap

sed time adjusted for Business Support Hours (8am - 5pm, Monday - Friday). Case Title Text: essii ise29 using passwords that a coworker gave her. types in hello telnet user Case Number: C178960 Create Time: 09/11/2001 05:59:59 Severity: 3 - Medium ****

***** Dispatch T [51]

From:

clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Greifer) - Case C178691 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elapsed time adjusted for Busine

ss Support Hours (8am - 5pm, Monday - Friday). Case Title Text: sam usa-cnfg gbita User has 8 CSO's that need to be transfered to another employ Case Number: C178691 Create Time: 09/10/2001 20:10:10 Severity: 3 - Medium ********* Dispatch [53]

From: clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Madsen) - Case C179006 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 min

utes. Notification uses elapsed time adjusted for Business Support Hours (8am - 5pm, Monday - Friday). Case Title Text: none A user error in e-ureaka mim retrieve case engineer 00999896 is not valid Case Number: C179006 Create Time: 09/11/2001 07:49:31

Severity: 3 - Medium ********* Dispatch Ti [54]