9/11 Pager Messages

Frm: julius_kn

ight@bankone.com Sub: Txt: Money Card for AZ and UT has not completed processing. ILS will shut down onlines for AZ and UT so as not to loose keyed input.

Frm: julius_knight@bankone.com Sub: Txt: Update to Late Money Card Processing - All AZ and UT Applications are waiting for Money Card to complete.

All down stream interfaces and SLAs will be missed. C

Frm: pamela_ballard@bankone.com Sub: Oct 11 10:20am Stat

us Txt: Command Ctr being set up in 1BOP with Exec team to determine BO action. Retail Bus Continuity engaged. Some buildings in Chicago may be

Frm: Retail_Production_Services.BANCONE@bankone.com Sub: Txt: UPDATE TO MONEY CARD LATE PROCESSING - The ALS Application was also impacted. Over 23,000 transactions for payments totalling over ten mil

Frm: Retail_Production_Services.BANCONE@bankone.com Sub: CHANGE REQUESTS Txt: ALL CHANGE REQUESTS ARE ON HOLD FOR 9/11 AND 9/12 -- NO CHANGES TO BE IMPLEMENTED UNTIL F

URTHER NOTICE. PLEASE COMMUNICATE

Frm: pamela_ba

llard@bankone.com Sub: Oct 11 11:05am Status Txt: Chicago TBC is closing and will play a message to customers. This will impact Chicago Metro & downstate IL customers. Online Ba

nking Sup

Frm: pamela_ballard@bankone.com Sub: No Further Evacuations Txt: Corp direction is "no further evacuations or closures at this time". Additional direction will come at 12noon eastern from Senior Manag

Frm: pamela_ballard@bankone.c

om Sub: Status 11:30am Txt: Corp direction is to stay open. Enhanced security is in place. We will only close if landlord dictates. Pam Ballard

Frm: joe_e_rudy@bankone.com Sub: Ret PM Proc -#1 Txt: RETAIL PAC - 10:30 PM EST - At this time there are no significant issues with the nightly processing cycle. NEO is reporting all processing on sch

Frm: joe_e_rudy@bankone.com Sub: Ret PM Proc #2 Txt: RETAIL PAC - 12:26 AM EST - There are no significant issues with the nightly Retail processing cycle. Both NEO and

IBM are reporting all processing