9/11 Pager Messages

(17)FYI: VIRUS Fun Love has infiltrated Sprint. Conference bridge 888-282-5528 or 816-650-0799 #93612. No need to join at this time. Fix agents are working. SitMan/Brad

(18)RPM: CCPS agents in Zepherhills receiving time outs. Join 888-282-5528 or 816-650-0799 #227

711. Agents unable to do one time payments or confirmations. Babette.

(19)Initial 42

36478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(20)PD: 10:06 9/11/2001...Dave/BD/EM

(21)Zephyr Hills unable to access CCPS. System timing out.. Please call the Event Managem

ent 816-501-6590 to report any impact to your center...

(22)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Inst

ance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(23)800-733-4822*3....Dave/BD/EM

(24)Update NONE. Chicago Receivables office has been clo

sed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(25)RPM FYI: WEB Order Entry problem. No need to join. Conf bridge 888-282-5528 or 816-650-0799 #46601. Application error in short form when starting the process to enter an order. Anita

(26)Initial X4229941 12:30

09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(27)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(28)Update 4232857. PROB: IEX Time sta

mp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(29)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(31)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(32)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. C

ausing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(1)corrected. Currently working on restoring lost data. NXTUPD: 18:19

9/11/2001...Peasley/em

(2)Traffic from Sac4 has been

rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(3)Update 4232857. PROB: IEX

Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(4)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by

mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(5)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IM

P: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(6)n corrected. All centers on the Aspect Rel.6 and 7 switche

s have been processed resolving @ 18:37cdt....JoeEM