9/11 Pager Messages

(18)Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Br

ad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt

(19)Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge

(20)is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM

(21)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(22)PD: 10:06 9/11/2001...Dave/BD/EM

(23)Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.

(24)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/Si

tMan

(25)800-733-4822*3....Dave/BD/EM

(26)Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Br

idge disbanded until outside vendor can be contacted.Vendor Speed

(27)Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10

(28)Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Fix agen

t currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM

(29)Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em

(30)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are exper

ie

(31)ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM

(32)Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM

(1)We have shut down the interface to rms/switches until further notice due to heavy call processing as a result of the events of this morning. All transactions will be backlogged until further notice. Gary x8721

(2)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesd

ay 9/12/01

(3)Sprint DMS250 &DMS300 SW in NY are at risk of being destroyed by this AM disaster. Working with RMS to contact NTAC to set up new swit

ches. Will keep you updated. Gary X8721

(4)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(5)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(6)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and

Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

(7)ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em

(8)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for custo

mers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

(9)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20

CT... Scott/DAS

(10)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unab

le to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

(11)@ 15:05cdt...Peasley/em

(12)NRT Feeds have been opened, around 40,000 backlog but processing. Call volumes in Switches has dropped but NY Switches CPU is still around 75%. NY Switches appear to be out of danger from fire. Gary.

(13)We will continue monitoring feeds until backlog is clear. More updates to follow. Gary X8721