9/11 Pager Messages
2001-09-11
09:07:20
Arch
[1238677]
B
ALPHA
(32)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:42
Arch
[1238677]
B
ALPHA
(1)PD
2001-09-11
09:07:44
Arch
[1238677]
B
ALPHA
: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:08:42
Arch
[1238677]
B
ALPHA
(2
2001-09-11
09:08:44
Arch
[1238677]
B
ALPHA
)Zephyr Hills unable to access CCPS. System timing out.. Please call the Event Management 816-501-6590 to report any impact to your center...
2001-09-11
10:06:44
Arch
[1238677]
B
ALPHA
(3)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolv
2001-09-11
10:06:46
Arch
[1238677]
B
ALPHA
e issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:10
Arch
[1238677]
B
ALPHA
(4)800-733-4822*3....Dave/BD/EM
2001-09-11
13:20:46
Arch
[1238677]
B
ALPHA
(5)Update NONE. Chicago Receivables office has been closed at
2001-09-11
13:20:48
Arch
[1238677]
B
ALPHA
12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:46
Arch
[1238677]
B
ALPHA
(6)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform mainten
2001-09-11
13:35:48
Arch
[1238677]
B
ALPHA
ance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:36:11
Arch
[1238677]
B
ALPHA
(7)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:39:56
Arch
[1238677]
B
ALPHA
(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect ti
2001-09-11
13:39:57
Arch
[1238677]
B
ALPHA
me data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:24
Arch
[1238677]
B
ALPHA
(9)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brand
2001-09-11
13:40:26
Arch
[1238677]
B
ALPHA
i/EM
2001-09-11
15:37:47
Arch
[1238677]
B
ALPHA
(10)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms.
2001-09-11
15:37:49
Arch
[1238677]
B
ALPHA
IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:17
Arch
[1238677]
B
ALPHA
(11)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for
2001-09-11
17:10:19
Arch
[1238677]
B
ALPHA
their customer reps. STATUS: Problem has been
2001-09-11
17:10:43
Arch
[1238677]
B
ALPHA
(12)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:28
Arch
[1238677]
B
ALPHA
(13)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:39
Arch
[1238677]
B
ALPHA
(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS:
2001-09-11
18:02:41
Arch
[1238677]
B
ALPHA
Problem has been
2001-09-11
18:03:09
Arch
[1238677]
B
ALPHA
(15)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:48:57
Arch
[1238677]
B
ALPHA
(16)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.
2001-09-11
19:48:59
Arch
[1238677]
B
ALPHA
STATUS: Problem has bee
2001-09-11
19:49:22
Arch
[1238677]
B
ALPHA
(17)n co
2001-09-11
19:49:24
Arch
[1238677]
B
ALPHA
rrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM