9/11 Pager Messages
2001-09-11
09:08:07
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(28)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to p
2001-09-11
09:08:08
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rocess credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:29
Arch
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(29)PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:33
Arch
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(30)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit check
2001-09-11
10:07:34
Arch
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s. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:08:06
Arch
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(31)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:18
Arch
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(32)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:35
Arch
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(1)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Brid
2001-09-11
13:36:37
Arch
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ge initiated with Sitman/Babette 800-733-4822*
2001-09-11
13:37:05
Arch
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(2)3. NX
2001-09-11
13:37:07
Arch
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TUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:56
Arch
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(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Ca
2001-09-11
13:40:58
Arch
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using incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t
2001-09-11
13:41:29
Arch
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(4)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:32
Arch
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(5)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers c
2001-09-11
15:38:34
Arch
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annot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:11:11
Arch
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(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep
2001-09-11
17:11:13
Arch
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orts for their customer reps. STATUS: Problem has been
2001-09-11
17:11:39
Arch
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(7)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:15:21
Arch
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(8)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:03:45
Arch
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(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect ti
2001-09-11
18:03:47
Arch
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me stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
18:04:13
Arch
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(10)corrected. All centers on the Aspect Rel.6 are now updating, and we are
2001-09-11
18:04:15
Arch
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still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:52
Arch
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(11)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect
2001-09-11
19:49:54
Arch
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time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:50:20
Arch
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(12)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM