9/11 Pager Messages
2001-09-11
06:37:41
Arch
[1256337]
A
ALPHA
Initial X4236083 05:13 09/11/2001. PROB: Funlove Virus at KCMART IMP: Affecting 30 workstation and Possibly Peoplesoft STATUS: Bridge is in progress with Sitman(Brad) 800-733-4822*3. NXTUPD: 07:30 9/11/2001...JK/CR/emt
2001-09-11
08:45:46
Arch
[1256337]
A
ALPHA
Update X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Desktop technicians are on site and addressing individual workstations. No servers infected at this time. Peoplesoft has been checked and cleared. Bridge
2001-09-11
08:45:48
Arch
[1256337]
A
ALPHA
is in progress with Sitman(Anita) 800-733-4822*3. NXTUPD: 09:37 9/11/2001...Chris/EM
2001-09-11
09:07:05
Arch
[1256337]
A
ALPHA
Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit ch
2001-09-11
09:07:07
Arch
[1256337]
A
ALPHA
ecks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:07:12
Arch
[1256337]
A
ALPHA
PD: 10:06 9/11/2001...Dave/BD/EM
2001-09-11
09:31:21
Arch
[1256337]
A
ALPHA
Restoral 2650847. PROB: REJ 50D/05D ION PUC MSG Incorrect. IMP: Customers will not receive bills on time. STATUS: Cycle has been backed out and restarted. RESTORED @ 6:17cdt Peasley/em.
2001-09-11
09:50:34
Arch
[1256337]
A
ALPHA
13-PLEASE CALL REBECCA ASAP 762-4471
2001-09-11
10:06:34
Arch
[1256337]
A
ALPHA
Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:06:36
Arch
[1256337]
A
ALPHA
800-733-4822*3....Dave/BD/EM
2001-09-11
10:22:59
Arch
[1256337]
A
ALPHA
Initial X4236798 09:05 09/11/2001. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: RPM bridge initiated (Ellen) Bridge disbanded until outside vendor can be contacted.Vendor Speed
2001-09-11
10:23:04
Arch
[1256337]
A
ALPHA
Pay support in New York area code(800-733-4822 option 3) NXTUPD: 11:15 9/11/2001...Bill/JB/em/9:10
2001-09-11
10:54:00
Arch
[1256337]
A
ALPHA
Update 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATU
2001-09-11
10:54:02
Arch
[1256337]
A
ALPHA
S: Fix agent currently working to resolve issue. NXTUPD: 12:00 9/11/2001...Brandi/EM
2001-09-11
11:11:30
Arch
[1256337]
A
ALPHA
14-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE
2001-09-11
11:11:32
Arch
[1256337]
A
ALPHA
DAUGHTRY IS ESCALATING.
2001-09-11
11:23:38
Arch
[1256337]
A
ALPHA
Downgrade 4235458. PROB: UAT Automated provisioning is not working. IMP: Unable to add new customers. STATUS: Due to only partial impact to application, reducing severity to sev2. Peasley/em
2001-09-11
11:36:02
Arch
[1256337]
A
ALPHA
Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Fix group continues to research problem users are experi
2001-09-11
11:36:04
Arch
[1256337]
A
ALPHA
e
2001-09-11
11:36:06
Arch
[1256337]
A
ALPHA
ncing with ported numbers. NXTUPD: 13:00 9/11/2001...Brandi/EM
2001-09-11
11:57:30
Arch
[1256337]
A
ALPHA
Restoral X4236083. PROB: Funlove Virus at KCMART IMP: Affecting 33 workstations. STATUS: Restoral 10:15cdt. Only 5 machines were determined to be infected. Machines have been cleaned....Brandi/EM
2001-09-11
13:20:39
Arch
[1256337]
A
ALPHA
Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:35:29
Arch
[1256337]
A
ALPHA
Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4
2001-09-11
13:35:31
Arch
[1256337]
A
ALPHA
822*
2001-09-11
13:35:33
Arch
[1256337]
A
ALPHA
3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
14:34:48
Arch
[1256337]
A
ALPHA
Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see ne
2001-09-11
14:34:50
Arch
[1256337]
A
ALPHA
twork architecture information. STATUS: Code has been corrected. Currently working to get correc
2001-09-11
14:34:51
Arch
[1256337]
A
ALPHA
ted code moved into production. NXTUPD: 15:35 9/11/2001...Peasley/em
2001-09-11
14:52:46
Arch
[1256337]
A
ALPHA
Restoral X4
2001-09-11
14:52:48
Arch
[1256337]
A
ALPHA
236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em
2001-09-11
15:31:16
Arch
[1256337]
A
ALPHA
15-2 PM STATS: OFFERED, 324. HANDLED, 316. UNABLE TO REPORT OTHER #S DUE TO IEX FEEDS.
2001-09-11
15:37:40
Arch
[1256337]
A
ALPHA
Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
16:44:55
Arch
[1256337]
A
ALPHA
Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATU
2001-09-11
16:44:56
Arch
[1256337]
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ALPHA
S: New code moved to production to clear outage. RESTORED
2001-09-11
16:44:58
Arch
[1256337]
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ALPHA
@ 15:05cdt...Peasley/em
2001-09-11
17:18:02
Arch
[1256337]
A
ALPHA
16-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.