9/11 Pager Messages

All Direct Investor Services, Institutional and Corporate processing is complete, priority reports are on time and all onlines and Web functions are available.

SD820270/06:00/SRC:TO/IMP:View2000 Equity Attrib page/STATUS:Some views on the Equity Attrib. page is showing no data, SI and FINS are addr./NOSI=?/RC: Being Investigated/NO ETA

SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, Job is executing/NOSI=?/RC: Being Investigated/ETA:8:00

UPDATE:SD820270/06:00/SRC:TO/IMP:View2000 Equity Attrib page/STATUS:The dta is not showing because they are dividend funds and won't have data if a dividend was not generated/NOSI=?/RC: Being Investigated/NO ISSUE

RESOLVED:SD820306/07:00/SRC:TO/IMP:Daily Report Creator/STATUS:VIAJD800 missed the 7:00 SLC, AAO - 7:23/NOSI=?/RC: Being Investigated/OUTAGE:23 Mins

ALERT - Due to the major catastrophe at the New York World Trade Center Building

s, Wall Street is being evacuated. Updates to follow.

PLEASE join the 1CALL Bridge main meeting line to discuss business contingencies.

:[MARINE

R]--TSD #00820659. Host: VGIB. Sev 3. Msg: DB2 :DSN Number of Primary Logs available for use is 0 *LOW* (LOGN) -- 09/11/2001 11:00:19

SD820695/11:20/SRC:TO/IMP:PACE Application, FIG/STATUS:Tier3 DBA reports blocked processes are affecting the PACE application, DBA is addr./NOSI=?/RC:Being Investigated/NO ETA

RESOLVED:SD820695/11:20/SRC:TO/IMP:PACE Application, FIG/STATUS:PAC Application is available as of 11:53, SI cleared offending record and restarted the app/NOSI=?/RC:Data Issue/OUTAGE:33 Mins

ALERT - The Pricing Window will begin @ 12:30 today.

SD#820691/11:25/SRC:TO/IMPACT:Powerstore Jukeboxes/1 of the PROD Jukebox and 1 Backup Jukebox are having issues, SI and OPS a

re addr/NOSI=?/RC:Being Investigated/NO ETA

:[MARINER]--TSD #

00820853. Host: VGIB. Sev 3. Msg: DB2 :DSN Number of Primary Logs available for use is 0 *LOW* (LOGN) -- 09/11/2001 14:08:18

UPDATE - CNBC just reported that all U.S. markets will remain closed on Wednesday (9/12) and a decision will be made tomorrow as to when the markets will reopen.

CORRECTION - CNBC just reported that the NYSE, AMEX & NASDAQ makerts will remain closed thru tomorrow (Wednesday - 9/12.)

UPDATE: To everyone scheduled to attend the IT Contingency call at 19:00 on the 1CALL Bri

dge, breakout session 5, the call has been moved up to 18:30. Please dial in at 18:30. Thx. Al Boyd, Support Center.

SD820945/18:00/SRC:TO/IMP:Teleaccount Price Update/STATUS:CMSJD100 missed the 18:00 SLC/NOSI=?/RC: Being Investigated/NO ETA

SD820945/18:00/SRC:TO/IMP:Teleaccount Price Update/STATUS:CMSJD100 missed the 18:00 SLC/NOSI=?/RC: Being Investigated/NO ETA

RESOLVED:SD820945/18:00/SRC:TO/IMP:Teleaccount Price Update/STATUS:CMSJD100 missed the 18:00 SLC, job completed aao 20:24/NOSI=?/RC: Being Investigated/Outage:144 MIns

IT Contingency Status Update call will take place at 23:00 and again on Wednesday morning at 06:00 on 1CALL Bridge, breakout session 5. A

ny questions please contact the Support Center @ 1-800-950-6667 or 15767

CRISIS -Account Access and HNW are at Zero logons across all threads Get on the Bridge! Call 1DECK (13325 or 1-888-663-3251) meeting code - CRISIS (274747) regarding ___.

Ralph - please dial into the crisis line concerning Account access

Ralph - please dial into the crisis line concerning Account access

SD820998/21:22/SRC:TO/IMP:AV - HNW/STATUS:Account Access and HNW is down on all threads, multiple groups addressing on CRISIS bridge/NOSI=?/RC:Unk/NO ETA

:[MARINER]--TSD #00821007. Host: VGIB. Sev 3. Msg: DB2 :DSN Number of Primary Logs available for use is 0 *LOW* (LOGN) -- 09/11/2001 22:06:23

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