9/11 Pager Messages

(23)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unabl

e to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(24)PD: 10:06 9/11/2001...Dave/BD/EM

(25)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the

server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(26)800-733-4822*3....Dave/BD/EM

(27)SPRINT Quote Now.$$---------------$$.FON 21.64 Unch.

Volume: 0.PCS 23.49 Unch.Volume: 0.*******************.(c)2001 DATACAST(R).

(28)45-RAY, PLEASE CALL IT LOOKS LIKES, WE'RE STILL GETTING CALLS. BETH 847-318-3102.

(29)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT

on Wednesday 9/12/01

(30)Initial X4229941 12:30 09/11/2001. PROB: We

bOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(31)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(32)Update 4232857. PROB: IEX Time stamp issue. IE

X feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(1)he changes on Rel. 6 switches and are beginning

the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(2)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(3)Please call me ... are we closing sac 4?? need to know before i leave...Lisa 7624455

(4)Please call me ... are we closing sac 4?? need to know before i leave...Lisa 7624455

(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull rep

orts for their customer reps. STATUS: Problem has been

(6)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(7)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(8)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pu

ll reports for their customer reps. STATUS: Problem has been

(9)corrected. All centers on the Aspect Rel

.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(10)Restoral 4232857. PROB

: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(11)n corrected. All centers on the Aspect Rel.6 and 7 switches hav

e been processed resolving @ 18:37cdt....JoeEM