9/11 Pager Messages
2001-09-11
09:07:35
Arch
[1303015]
B
ALPHA
(9)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU
2001-09-11
09:08:03
Arch
[1303015]
B
ALPHA
(10)PD: 10:
2001-09-11
09:08:05
Arch
[1303015]
B
ALPHA
06 9/11/2001...Dave/BD/EM
2001-09-11
10:07:01
Arch
[1303015]
B
ALPHA
(11)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan
2001-09-11
10:07:34
Arch
[1303015]
B
ALPHA
(12)800-733-4822*3....Dave/BD/EM
2001-09-11
13:21:00
Arch
[1303015]
B
ALPHA
(13)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01
2001-09-11
13:36:01
Arch
[1303015]
B
ALPHA
(14)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Si
2001-09-11
13:36:03
Arch
[1303015]
B
ALPHA
tman/Babette 800-733-4822*
2001-09-11
13:36:41
Arch
[1303015]
B
ALPHA
(15)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em
2001-09-11
13:40:12
Arch
[1303015]
B
ALPHA
(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports
2001-09-11
13:40:14
Arch
[1303015]
B
ALPHA
for their customer reps. STATUS: Aspect has made t
2001-09-11
13:40:41
Arch
[1303015]
B
ALPHA
(17)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM
2001-09-11
15:38:04
Arch
[1303015]
B
ALPHA
(18)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts.
2001-09-11
15:38:06
Arch
[1303015]
B
ALPHA
STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS
2001-09-11
17:10:34
Arch
[1303015]
B
ALPHA
(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been
2001-09-11
17:11:08
Arch
[1303015]
B
ALPHA
(20)correct
2001-09-11
17:11:09
Arch
[1303015]
B
ALPHA
ed. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em
2001-09-11
17:14:36
Arch
[1303015]
B
ALPHA
(21)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.
2001-09-11
18:02:54
Arch
[1303015]
B
ALPHA
(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull
2001-09-11
18:02:56
Arch
[1303015]
B
ALPHA
reports for their customer reps. STATUS: Problem has been
2001-09-11
18:03:18
Arch
[1303015]
B
ALPHA
(23)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM
2001-09-11
19:49:12
Arch
[1303015]
B
ALPHA
(24)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data.
2001-09-11
19:49:14
Arch
[1303015]
B
ALPHA
Clients are unable to pull reports for their customer reps. STATUS: Problem has bee
2001-09-11
19:49:33
Arch
[1303015]
B
ALPHA
(25)n corrected. All centers on
2001-09-11
19:49:35
Arch
[1303015]
B
ALPHA
the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM