9/11 Pager Messages

(10)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMa

n 800-733-4822*3. NXTU

(1

1)PD: 10:06 9/11/2001...Dave/BD/EM

(12)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated t

o address issue. Babette/SitMan 800-733-4822*3. NXTU

(13)PD: 10:06 9/11/2001...Dave/BD/EM

(14)Ray Leonard <R_L|pages|We are not getting any feeds right now. I will keep you updated. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C

. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(15)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable

to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(16)800-733-4822*3....Dave/BD/EM

(17)Restoral 4236478. PROB: Zephyr Hills unable to access CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08

:37 CDT Babette/SitMan

(18)800-733-4822*3....Dave/BD/EM

(19)Ray Leonar

d <R_L|Pages|Still no feeds in IEX. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(20)Linda Rabenecker|CALL ME IN LOUISVILLE FOR CONFERENCE CALL WITH

SPRINT.

(21)66-PLEASE CALL KEVIN AT 502-386-5569.

(22)Frank, Debbie, Lovi

t or Mark, If you can get an outside line, please call me asap. Shannan 407.291.6587

(23)97-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO N

O FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.

(24)Ray Leonard <R_L|PAGE|Still no feeds, sorry. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C. > Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(25)Update NONE. Chicago Receivables office has been closed

at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(26)Update NONE. Chicago Receivables office has been closed at 12:00 CD

T. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(27)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customers are una

ble to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(28)3. NXTUPD: 14:30 9/11/200

1...Ryan/jb/em

(29)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customer

s are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(30)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(31)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time

stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(32)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/20

01...Brandi/EM

(1)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps.

STATUS: Aspect has made t

(2)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brand

i/EM

(3)Ray Leonard <R_L|Pages|Just an update. We still have no feeds. > Raymond L. Leonard > Assistant Resource Planner > ACCENT Marketing Services, L.L.C.

> Zephyrhills, Florida > (813) 779-2000 > Ext. 78096 > >

(4)98-2 PM STATS: OFFERED, 324. HANDLED, 316. UNABLE TO REPORT OTHER #S DUE TO IEX FEEDS.

(5)Restoral X4

229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(6)Restoral X4229941. PROB: Web OE - App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(7)Update 4232857. PROB: IEX Time stamp issu

e. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(8)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(9)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem ha

s been

(10)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(11)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(1

2)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(13)99-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF HR. NO OTHER FEEDS ARE VISIBLE.

(14)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for th

eir customer reps. STATUS: Problem has been

(15)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem h

as been

(17)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX change

d by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(18)01-ZH AHT ALL 286, SL 94%, PMG 317, SL 95%, RES 272, SL 93%

(19)Restora

l 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

(20)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM

(21)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STA

TUS: Problem has bee

(22)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed r

esolving @ 18:37cdt....JoeEM

(23)02-ZHAHT ALL 286 SL 94% PMG 314 SL 95% RES 274 SL 94%

(24)03-ZHAHT ALL 283SL 95% PMG 314 SL 95% REF 271 SL 95%.