9/11 Pager Messages

(17)Initial 4236478 08:04 09/11/2001. PROB: Zephyr Hills unable to access CCPS. System timing

out. IMP: Customer Reps are unable to process credit checks. STATUS: Conference call initiated to address issue. Babette/SitMan 800-733-4822*3. NXTU

(18)PD: 10:06 9/11/2001...Dave/BD/EM

(19)64-PLEASE CALL GIL AT 894-8270.

(20)42-PLEASE CALL GIL AT 894-8270.

(21)Restoral 4236478. PROB: Zephyr Hills unable to acces

s CCPS. System timing out. IMP: Customer Reps are unable to process credit checks. STATUS: Instance on the server was bounced to resolve issue. Verified restored 08:37 CDT Babette/SitMan

(22)800-733-4822*3....Dave/BD/EM

(23)65-10 AM STATS OFFERED 100, HANDLED 95. I AM UNABLE TO PROVIDE ANY OTHER STATS DUE TO NO FEEDS IN IEX YET. CARRIE DAUGHTRY IS ESCALATING.

(24)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

(25)Initial X4229941 12:30 09/11/2001. PROB: WebOE - Application errors in Short and Long Forms. IMP: Customer

s are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

(26)3. NXTUPD: 14:30 9/11/2001...Ryan/jb/em

(27)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data

to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

(28)he changes on Rel. 6 s

witches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001...Brandi/EM

(29)Restoral X4229941. PROB: Web OE - App errors in Short and Lon

g Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT... Scott/DAS

(30)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(3

1)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001...Peasley/em

(32)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

(1)66-4PM STAFF OFFER 451. HANDLE 443. SVC. LEVEL 45%. AHT 416. 26% BELOW FORECAST. THESE STATS ONLY REFLECT THE 3PM HALF

HR. NO OTHER FEEDS ARE VISIBLE.

(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorr

ect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

(3)corrected. All centers on the Aspect Rel.6 are now updatin

g, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001...Brandi/EM

(4)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their cust

omer reps. STATUS: Problem has bee

(5)n

corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt....JoeEM